Customer Service/Virtual Assistant/Payroll Technician

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

November 21st, 2024 (today)

Member Since

April 7th, 2022

Profile Description

I am self-driven and hardworking individual who has over a decade of experience providing professional, efficient and high-quality service to various call centers and clients. I am a fast learner and can work with little or no supervision.
Niches:
• Customer Service
• Phone Support
• Admin Support
• Data Entry
• Email Support
• Technical Support
• Escalation Support
Experiences:
- Customer service representative for over a decade to various call centers in the Philippines.
- Virtual assistant and data entry for mortgage company.
- Email and customer service support for banks.
- Virtual Assistant to a mortgage company.
- Payroll Technician
Tasks I have handled:
- Taking inbound and outbound calls.
- De-escalate and provide immediate feedback to complaints and generating reports.
- Responding to emails.
- Handling calendars, scheduling appointments, and doing basic research.
- Creating loan estimates for purchase and refinance loans.
- Managing application and responsible in gathering data for client’s information, data entry.
- Coordinate to underwriter, clients, investors and insurances until completion of all conditions.
- Calling clients to complete their required documents for the mortgage loans.
- Managing pipelines and processing of loan until approval.
- Processes regular and supplemental monthly payroll for all employee groups
- Gathers and verifies information from departments for proper processing of payroll transactions; creates, corrects and balances payroll and a variety of reports.
Tools I am familiar with:
- Google Docs, Google Sheets, Google Calendar
-MS Teams, Whatsapp, Skype for Communications
- Instagram and Facebook
- Ring Central
- Calltools, CRM
- Zendesk and Livechat
- Avaya tools
- Floify
- Start Exact Online
(SEPA)
- Dizzy Data
- UB Plus
- UB Plus Online
- Sign Request
I have the skills, knowledge and Upgrade to see actual infossage me if you need help, and I look forward to working with you!