Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Bachelors degree

Last Active

November 18th, 2024 (today)

Member Since

April 6th, 2022

Profile Description

Experience
Working in BPO since 2006

11 years with Accenture since April 15, 2013
February 2024 - May 2024
- Makes outbound calls to renew accounts of customers

July 2019 –  May 2024
Service Desk • Accenture, Inc
-Handles inbound calls and trouble ticket creation. i
Keep customers updated regularly on restoration efforts of
their services by calling the customers or updating their tickets.
- Assist teammates in their queries about our tasks or process
needs, make sure the team adheres to break schedules and
track the team’s training completion.
-Handles escalation emails and reply to them for update to
ensure customer satisfaction.
-Call local carriers to get updates on tickets opened with them

July 2013 – July 2019
Network Operations Associate (NOC)• Accenture, Inc • Cebu City
- Provide technical support and perform testing with Network
Management Centers, Operation Groups and customer to
facilitate isolate and repair faults of T1, point to point, MPLS
circuits.
-Check and monitor network performance for circuits reported
as having high latency, packet loss and errors including chronic
bouncing or errors issue.
- Keep customers updated regularly on efforts aimed at
restoration of their services and maintain accurate logs of
trouble isolation and repair efforts.

April 2013 – July 2013
Collections Service Associate • Accenture, Inc • Cebu City
-We were on English training for an Australian account but the
project did not proceed so we were transferred to another
project which is a US Telco Account.

October 2008 – February 2013
Collections Support • Wipro BPO Philippines • Cebu City
-Handles company support to chase customer balances and
make sure customer make on time payment.
- Monitors daily payment of listings if payments have been
fulfilled.
- Senior Business Team
=Support ticket disputes and process request for 13,000 tickets
from UK. This is a back office.
January 2008 – August 2008
Customer Service Representative • Convergys • Cebu City
-Handles service resolution for billing, technical, sales support
for Sprint.

February 2006 – December 2007
Vonage Outbound Sales • Etelecare Global Solutions • Cebu City
-Save clients from cancelling their VOIP service. I am one of the
high flyers for this account.

October 2017 - May 2024
Although most of my work experiences are customer facing, I am also
doing well in clerical works, back office and client-facing roles. I had experience in real estate.  I Condominium units and Townhouses.