Customer Service / Executive VA / Data Entry / Copy Writing

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Bachelors degree

Last Active

November 21st, 2024 (4 days ago)

Member Since

April 3rd, 2022

Profile Description

I have 13 years' experience in the BPO/Call Center industry.
Skills & Responsibilities
*CUSTOMER SERVICE - assist customers with any questions or concerns with their account
*TECHNICAL SUPPORT - assisting customers with any technical issues.
*TEAMWORK - I easily work well with others
*MULTI-TASKING - can perform without problems or distractions
*LEADERSHIP - able to manage team performance and to motivate them
*TECH ESCALATION - answer escalated calls or tickets
*APPOINTMENT SETTER - set up schedule for repairs*EFFECTIVE COMMUNICATION - I communicate well with my customer to meet their needs.
*PROBLEM SOLVING - performing trouble shooting steps
*ADAPTIBILITY - able to adapt and adjust for every change's that made by the company, as well as with the adjustment with every client's personality.
*ACTIVE LISTENING - can easily understand what clients are calling in about.

Additional Skills Offered
*EMAIL SUPPORT - providing assistance, steps and updates thru outlook, Gmail and other Email Clients
*CHAT SUPPORT - providing real time assistance thru chat
*FILE MANAGEMENT - properly organizing and storing client's file and documents using CRM tools
*COMMUNITY MANAGEMENT - monitoring and responding thru multiple social media platform
*ADVERTISING & CAMPAIGNS - creating campaigns thru Facebook and Instagram ads

COMPANY:
*Telephone companies -Verizon-T-mobile-AT&T
Travel companies-Expedia Travel
Web hosting companies-GoDaddy
Tech Companies:-Microsoft
-Xbox
  I have experience with- Android Phones- IOS- Windows OS- MAC OS- Microsoft troubleshooting steps- MS office- Office 365- Social media marketing- email support- chat support