Customer Success|Complaints Resolution|Tech Support|Talent S

Sourced and placed top-tier candidates across multiple industries, achieving a 95% placement success rate while reducing client time-to-hire by 40%. Managed the full recruitment lifecycle, including job briefing, candidate evaluation, and offer negotiation, filling over 100 client vacancies with a 98% client satisfaction rate. Implemented tailored talent acquisition strategies leveraging tools like LinkedIn Recruiter and ATS systems, improving recruitment efficiency and candidate retention by 20%. Built strong client relationships, resulting in 80% repeat business and increased hiring efficiency for long-term partnerships.

As a dedicated Customer Service Consultant at Telstra, I specialize in providing exceptional support to customers by addressing inquiries about product features, pricing plans, orders, and technical issues. Key responsibilities include: - Managing multiple tasks and customer interactions simultaneously, conducting thorough investigations, and delivering timely resolutions. - Promoting high levels of customer satisfaction through knowledgeable, friendly service and effective problem-solving. - Engaging with customers to understand their needs, answer questions, and resolve issues related to home internet, mobile services, and more. - Guiding customers through online demonstrations to enhance understanding of product features and functionalities. - Handling customer queries via online chat and ensuring efficient and effective communication. - Actively participating in training sessions to stay updated on new products and service enhancements. - Processing sales and providing technical support to help customers resolve home internet and mobile issues. My role focuses on combining technical expertise, problem-solving, and excellent communication skills to create a positive customer experience and maintain Telstra’s reputation for outstanding service.

Delivered top-notch tech support via phone and email, resolving customer issues swiftly. Acted as the first point of contact for technical inquiries and assisted with home internet installations.