Ecommerce | Customer Service | General Administration VA

-Utilized various CRM platforms to track interactions and manage customer information. -Managed customer inquiries via phone, email, and chat, providing timely and effective resolutions. -Maintained customer relationships and collaborated with internal teams to ensure satisfaction.

With over two years of experience supporting US and UK-based Ecommerce businesses, I specialize in providing exceptional customer support and efficient general administration services. I am proficient in using various Ecommerce tools, including Shopify, Gorgias, Loop Returns, and others, to streamline operations and enhance customer satisfaction. My expertise includes handling returns and exchanges, processing warranty claims, coordinating with shipping and operations teams, issuing refunds, and resolving customer inquiries via phone, email, and chat. I am skilled at converting leads into sales and ensuring a seamless customer experience throughout their journey. I bring a customer-focused approach, strong problem-solving skills, and the ability to collaborate across teams to drive success in any Ecommerce environment.

-Monitored and organized inboxes, ensuring timely responses to emails. -Filtered and prioritized emails based on urgency and importance. -Drafted, formatted, and sent professional emails on behalf of clients. -Maintained and updated email lists and contact information. -Coordinated with team members to address and resolve email inquiries. -Implemented efficient email management systems to improve workflow and productivity.

-Provided comprehensive administrative support, including data entry, file management, and scheduling appointments. -Managed inboxes and calendars, ensuring efficient communication and organization. -Conducted research, created documents, and organized files. -Assisted with article posting, basic graphic design, and lead follow-ups. -Resolved queries and handled missed calls, deal creation, and finance-related tasks. -Utilized various CRM platforms to track tasks and ensure smooth workflows.