Ecommerce & Customer Service Virtual Assistant

-Utilized various CRM platforms to track interactions and manage customer information. -Managed customer inquiries via phone, email, and chat, providing timely and effective resolutions. -Maintained customer relationships and collaborated with internal teams to ensure satisfaction.

-Handled customer inquiries via phone, email, and chat, ensuring timely and accurate responses. -Resolved customer issues and complaints with professionalism and empathy. -Provided detailed information about products, services, and policies. -Maintained a high level of customer satisfaction through effective communication and problem-solving. -Tracked and documented customer interactions using CRM platforms. -Collaborated with team members to improve customer service processes and outcomes.

-Monitored and organized inboxes, ensuring timely responses to emails. -Filtered and prioritized emails based on urgency and importance. -Drafted, formatted, and sent professional emails on behalf of clients. -Maintained and updated email lists and contact information. -Coordinated with team members to address and resolve email inquiries. -Implemented efficient email management systems to improve workflow and productivity.

-Provided comprehensive administrative support, including data entry, file management, and scheduling appointments. -Managed inboxes and calendars, ensuring efficient communication and organization. -Conducted research, created documents, and organized files. -Assisted with article posting, basic graphic design, and lead follow-ups. -Resolved queries and handled missed calls, deal creation, and finance-related tasks. -Utilized various CRM platforms to track tasks and ensure smooth workflows.