Customer Service PRO | Tech Savvy | A+ Virtual Assistant

⚡In charge of taking inbound calls and outbound calls from potential guests trying to find a hotel for a future stay. ⚡Check on the internal booking system and make the booking for the guest. ⚡Maximizing sales, occupancy and room rates as well as upselling all aspects of the hotel ⚡Obtain payment information and run credit/debit card payments when required. ⚡Responsible in cancelling and modifying bookings and contacting our partner hotels whenever a guest has a concern regarding their stay.

⚡Call potential customers and invite them to explore the products. ⚡Ask questions to understand their needs (e.g., age group, interests) and recommend suitable toys and provide clear and concise information about the toys, including their features, benefits, and educational value. ⚡Demonstrate how the toys work (e.g., interactive toys, building sets) or how they help with child development ⚡I would invite the customers to the checkout area, close the sale, and assist with any additional questions they may have.

⚡Perform audits or reviews of products, services, or processes to assess whether they meet quality standards and regulations. ⚡Compare final products or services against predefined specifications, requirements, or standards to ensure compliance. ⚡Ensure that products or services are consistently delivered at a high quality across all units, batches, or iterations. ⚡Offer feedback to teams (development, production, service) on how to improve quality based on testing results or audits. ⚡Recommend process improvements, design changes, or best practices that would enhance the overall quality of the product, service, or system. ⚡Work with product managers, engineers, and developers to address quality-related issues and offer suggestions for product/service enhancement.

⚡Handled Telco account and in charge of helping customers who are experiencing technical concern in their cable provider. ⚡Troubleshooting, network management, customer service, billing, diagnostics, and managing customer accounts

⚡Acted as first point of contact and set appointments for prospective patients according to schedule availability. ⚡Cross check if the insurance is accepted in their preferred location. ⚡Modify or cancel patients appointment requests. ⚡Overcame objections using friendly, persuasive strategies. ⚡Close 20-40 bookings per day