Go High Level ( GHL ) Support | Client Support Data MgT

With years of experience as a client support staff and coordinator, I have honed my skills in managing customer inquiries, resolving concerns efficiently, and maintaining high levels of client satisfaction. I am proficient in coordinating with teams to address issues promptly, ensuring a seamless and positive customer experience. My expertise also includes handling customer data accurately, managing service schedules, and utilizing communication tools for effective collaboration.

Skilled in managing email communication both externally with clients and internally with teams and other departments. Proficient in crafting clear, professional messages to address inquiries, resolve issues, and coordinate effectively. Experienced in using email as a tool to streamline workflows, ensure timely updates, and maintain seamless collaboration across all stakeholders.

Highly experienced in accurate and efficient data entry, with a proven track record of managing and maintaining large datasets. Skilled in using Microsoft Excel, Google Sheets, and CRM platforms like Go High Level to ensure data integrity and reliability. Proficient in creating, updating, and organizing records, dashboards, and reports to support operational efficiency. Adept at troubleshooting data discrepancies and providing actionable insights for improved decision-making.

Highly skilled in using Google Sheets for data management, automation, and reporting. Proficient in creating and maintaining company masterlists, including detailed vehicle and GPS installation data. Experienced in automating data entry with formulas and functions to streamline workflows and reduce manual input. Skilled in designing dashboards to provide real-time insights for the team, ensuring efficient monitoring and analysis of key data points. Capable of leveraging Google Sheets' advanced features to improve operational efficiency and support decision-making.

Experienced in managing both external and internal email communications efficiently. Skilled in categorizing emails based on their content for quick retrieval and organization. Proficient in drafting formal email scripts to ensure consistent and professional communication. Adept at prioritizing and responding to inquiries promptly, while ensuring that all stakeholders are informed and aligned. Utilizes email management tools to streamline processes and maintain a high level of productivity and organization.

Experienced in efficiently managing calendars and scheduling meetings to ensure smooth coordination across departments. Skilled in organizing and prioritizing appointments, including cross-departmental meetings to address database and platform-related concerns. Proficient in using tools like Google Calendar, Microsoft Outlook, and project management software to plan, schedule, and follow up on tasks, ensuring timely resolution of issues and seamless collaboration.

Experienced in creating impactful data visualizations to monitor and analyze key trends. As a Senior Master Data Specialist, I manage and oversee the team's database, ensuring data integrity and consistency. Proficient in using tools like Looker Studio and Google Sheets to design dashboards that track critical metrics such as GPS status, client usage, ticketing concerns, service and installation activities, and job order installations. Skilled in presenting complex data in clear, actionable visual formats, enabling teams to make informed decisions and improve operational processes.

As a Senior Master Data Specialist, I have developed dashboards to track GPS status, client usage, ticketing concerns, service and installation trends, and job order installations. Skilled in connecting multiple data sources, designing customized reports, and presenting insights in an accessible format to support decision-making and operational improvements. Experienced in ensuring data accuracy and updating dashboards to reflect real-time information for effective monitoring and analysis.

Experienced in providing technical support by assisting field technicians with GPS status checks and troubleshooting GPS issues via SMS commands. Skilled in guiding clients through platform or mobile app-based GPS monitoring, ensuring they can track and manage their devices effectively. Proficient in identifying and resolving technical issues, offering clear instructions, and maintaining a high level of customer satisfaction through timely and accurate support.

Familiar with the foundational features of GoHighLevel, including CRM contact management, pipeline building, and campaign automation. Proactively enhancing skills by watching tutorials and exploring the platform's functionalities. Capable of setting up basic workflows, designing forms, and managing user permissions. Continuously learning to expand proficiency and deliver effective marketing and automation solutions.