Airbnb Support Ambassador

Overview

Looking for full-time work (8 hours/day)

at $5.70/hour ($1,003.20/month)

High school diploma

Last Active

December 2nd, 2024 (today)

Member Since

March 21st, 2022

Profile Description

With 5 years of experience as a Support Ambassador for an Airbnb partner vendor, I specialize in handling high-volume Messaging and Live Chat interactions. I am adept at managing both guest and host inquiries, consistently delivering expert support in every engagement. I'm skilled in assisting Guest in:

• Setting up their Airbnb account.
• Completing basic and necessary account verification. I am proficient with the Airbnb cancellation policies to ensure both guests and Hosts are supported and refund expectations are set properly.

I am highly competent in assisting new and long time Host in setting up their listings and go beyond from a basic listing to an attractive and more competitive listing, that way guests get excited about the property with all the awesome details. 

I have received training in handling top Airbnb complaints such as:

• Complaints about cleanliness, guest-Host communication, amenity issues, handling/resolving emergency situations and complaints about listing representation through photos. 
• We help Hosts to commit to reservations and uphold those reservations to the best of their abilities, to help ensure that guests can begin travel planning with confidence at the same time meet the Host Reliability Standards. 

Prior to that, I was working as a Subject Matter Expert for an Australian Telecom (Telstra) for 8 years. Because of these experiences, I was able to instill and maintain a delivery of high standard service, leadership skills, problem-solving and time management which also helps me identify my own needs of improvement. I am pretty much flexible with the tasks that I will be designated to do. You can rely on me that I will never abandon a task and you won't have difficulty contacting me. In any case you would require me to learn a specific program, I am confident that you wouldn't spend a long time training me. I am very flexible and I can easily adapt to any sort of training or program that the job requires me to. In fact, I might as well learn it myself as I'm independent and resourceful. I'm a person that requires minimum supervision once I've learned the ropes.