General Virtual Assistant| CSR|SMM|Lead Generation

Over the past year, I have developed valuable experience as a customer service representative, effectively handling a wide range of customer inquiries and issues. My role has involved providing prompt and courteous assistance via phone, email, and chat platforms, ensuring customer satisfaction and retention. I am proficient in navigating CRM systems to access customer information, process orders, and resolve complaints efficiently. Additionally, I have honed my communication skills to convey information clearly and empathetically, adapting to diverse customer needs and situations. My dedication to delivering excellent service has enabled me to contribute positively to enhancing overall customer experience and loyalty.

I have hands-on experience with email marketing, a key strategy for engaging with customers and driving sales. My skills include creating and managing email campaigns, designing visually appealing and responsive email templates, and writing compelling copy that encourages action. I am proficient in using email marketing platforms like Trello, Asana and Constant contact to segment audiences, automate email sequences, and analyze campaign performance through metrics such as open rates and click-through rates.

I have hands-on experience in social media management, where I've successfully created and executed strategies to grow and engage my online communities. My skills include content creation, scheduling posts, and using social media platforms like Facebook, Instagram, Twitter, and LinkedIn.

I have experience in Search Engine Optimization (SEO), where I've successfully improved the visibility and rankings of websites on search engines like Google. My skills include researching effective keywords, optimizing website content with those keywords, and ensuring that all technical aspects of the website meet SEO standards. I also focus on building high-quality backlinks and making sure the website is user-friendly and fast. My work in SEO has helped websites attract more visitors and achieve higher rankings on search engine results pages.

I have practical experience with QuickBooks, a popular accounting software used by small businesses for managing finances. I am proficient in setting up company files, managing accounts payable and receivable, reconciling bank statements, and generating financial reports. I also have experience in tracking expenses, creating invoices, and ensuring accurate record-keeping. My use of QuickBooks has helped streamline accounting processes, maintain financial accuracy, and provide valuable insights into business performance.

I have practical experience in lead generation and customer support, where I have successfully identified and nurtured potential customers while providing excellent service. My skills in lead generation include researching and identifying prospects, using tools like LinkedIn and CRM systems to manage leads, and creating targeted email campaigns to engage potential clients. In customer support, I am adept at handling inquiries, resolving issues promptly, and maintaining a positive customer experience through various channels such as phone, email, and live chat. My experience in these areas has helped businesses build strong relationships with their customers and convert leads into loyal clients.