VA | CSR | EMAIL/CHAT SUPPORT | ESL TEACHER

Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

Bachelors degree

Last Active

December 13th, 2024 (yesterday)

Member Since

March 16th, 2022

Profile Description

My immense background in the field complemented by my passion for operation and customer support will bring about a beneficial impact in your organization as your new Customer Service Specialist.
During my tenure at Probe Group Philippines, I acquired an eccentric combination of abilities that will suit me to take up the next step in my career. Throughout my professional history, I have persistently exhibited skills like managing emails and live chats, ensuring excellence in customer service, supervising outbound and inbound calls, administering effective upselling skills, etc. That said, I have been in this field for 6 years and have given my highest quality service always. Consider the following highlights from my Upgrade to see actual inforviced existing accounts, obtained orders, and established new accounts
Recommended changes in products, services and policy by evaluating results and competitive developments
Kept hard copies and electronic records of all communications, payment plan agreed to and amounts paid
Contacted debtors by telephone to enact and negotiate debt recovery
Communicated with financial counselors and high-risk customers for a suitable payment arrangement via telephone or email
Executed risk assessment to conscientiously identify consumers' and businesses' capacity to pay
These qualifications supplemented with my employment background and educational credentials put me in a place wherein I'm certain that I can overshadow the expectations you are looking for from your new Customer Service Representative. I look forward to an opportunity to learn more about your organization and to converse about how I can contribute my assets to your company.