IT Support Specialist/ Helpdesk Support

I have a strong background in Microsoft 365, leveraging its suite of tools to enhance productivity and collaboration. My expertise includes proficiency in Word, Excel, PowerPoint, Outlook, OneDrive and Teams, along with experience in administering user accounts and providing technical support. I am dedicated to helping teams effectively use Microsoft 365 to achieve their goals and streamline processes.

As an IT Helpdesk Support professional, I am dedicated to providing high-quality technical assistance to users, resolving issues efficiently, and ensuring optimal performance of IT systems, guiding them through troubleshooting steps via phone, email, or chat. My strong communication skills and technical knowledge enable me to assist users effectively while encouraging a positive support experience.

I have a strong background in Microsoft Dynamics 365, specializing in its CRM and ERP functionalities to drive business success. My expertise includes customizing applications, implementing solutions, and providing user support. By leveraging data analytics and workflow automation, I help organizations streamline processes and improve decision-making. I am dedicated to maximizing the value of Dynamics 365 to enhance overall business performance.

As a Technical Support Specialist, I am dedicated to providing high-quality assistance to users facing technical challenges. I effectively troubleshoot a variety of hardware and software issues while ensuring clear communication and a positive support experience. My proficiency with ticketing systems and collaboration with technical teams enables me to resolve complex problems efficiently. I am committed to continuous improvement, both for my skills and the support processes within the organization.

I bring a strong background in Google Workspace, where I leverage its suite of tools to facilitate communication and collaboration in diverse environments. My proficiency in Gmail, Google Docs, Sheets, and Slides enables me to create and share high-quality work efficiently. I actively use Google Drive for file management, ensuring that resources are easily accessible and organized. My experience with Google Meet and Google Chat enhances team interaction, making remote collaboration seamless. I am committed to empowering users by providing training and support, helping them to maximize the functionality of Google Workspace in their daily tasks. I continuously seek out new features and methodologies to enhance our team's productivity and effectiveness.

As an network administrator, I prioritize security by implementing best practices, such as firewalls and intrusion detection systems, to protect sensitive data from potential threats. Additionally, I provide technical support and training to users, fostering a knowledgeable environment that encourages efficient network usage. My commitment to documentation and continuous improvement helps streamline processes, making network operations more effective and responsive to evolving technological demands. Through a combination of technical expertise, problem-solving skills, and effective communication, I strive to ensure that our network infrastructure is robust, secure, and able to adapt to the ever-changing landscape of technology.