Customer Support | Tech Support | Server Specialist

The responsibilities practiced are customer assistance, issue resolution, communication, documentation, product knowledge, feedback and improvement, team collaboration, and adherence to policies.

I've been with a few companies that offer technical skills, excellent communication abilities, and a customer-centric approach to ensure a high level of service and satisfaction.

Skilled Customer Service Professional with extensive experience in order processing, billing, and patient enrollment. Starting in 2010, I excelled in handling customer inquiries, processing orders, and managing billing issues. In 2013, I furthered my customer service expertise by enrolling patients and ensuring their needs were met with efficiency and care. I have consistently delivered exceptional service throughout my career, effectively resolving issues and maintaining high customer satisfaction.

Resolve service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Assist customers with setting up plugins, permissions, and any other server-related software to meet their needs