Anna

Customer Support | Tech Support | Server Specialist

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Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

Graduate of BSBA Marketing Management

Last Active

October 14th, 2024 (33 days ago)

Member Since

May 29th, 2015

Profile Description

Hi there! I'm Upgrade to see actual info; I am an experienced customer service and technical support specialist. A span of over a decade supported this experience. I started working in 2010 with 1800-Flowers, where I was responsible for taking orders, billing, and customer service. Later, in 2013, I joined Arriva Medical as a patient enrollment representative. In 2016, I developed technical knowledge that led me to work as a technical support representative at Mastercard Connect. This development made me switch to a financial management role at a local restaurant in 2017. In 2019, I continued with AJT Country Wide Medical, guiding patients to move insurance to fill their diabetic testing supplies. Since 2020, I have been a server specialist with Bisect Hosting, which has helped me to improve my technical skills while ensuring perfect game server performance and customer satisfaction. Please contact me via email: Upgrade to see actual info

Top Skills

Customer Support » Chat Support

Experience: 2 - 5 years

The responsibilities practiced are customer assistance, issue resolution, communication, documentation, product knowledge, feedback and improvement, team collaboration, and adherence to policies.

Customer Support » Technical Support

Experience: 5 - 10 years

I've been with a few companies that offer technical skills, excellent communication abilities, and a customer-centric approach to ensure a high level of service and satisfaction.

Customer Support » Customer Service

Experience: 5 - 10 years

Skilled Customer Service Professional with extensive experience in order processing, billing, and patient enrollment. Starting in 2010, I excelled in handling customer inquiries, processing orders, and managing billing issues. In 2013, I furthered my customer service expertise by enrolling patients and ensuring their needs were met with efficiency and care. I have consistently delivered exceptional service throughout my career, effectively resolving issues and maintaining high customer satisfaction.

Other Skills

Software » Server

Experience: 2 - 5 years

Resolve service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Assist customers with setting up plugins, permissions, and any other server-related software to meet their needs

Basic Information

Age
33
Gender
Female
Website
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Address
QUEZON CITY, NCR
Tests Taken
IQ
Score:  105
DISC
Dominance: 23
Influence: 34
Steadiness: 58
Compliance: 91
English
C2(Advanced/Mastery)
Government ID
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