General Virtual Assistant|E-commerce |Customer Service

Managing administrative tasks includes documenting SOPs to streamline operations, organizing files and data in cloud storage for easy access, conducting competitor and market research to stay competitive, scheduling social media posts and email campaigns for consistent engagement, and generating financial reports to track sales, revenue, and expenses.

Handle incoming customer emails promptly and professionally, addressing questions, concerns, and requests with accuracy and empathy. Ensure that responses adhere to company guidelines, standards, and tone of voice, maintaining a high level of quality in all interactions. Maintain detailed records of customer interactions, including issues raised, resolutions provided, and any follow-up actions required.

Handles customer inquiries, resolves complaints, and provides support via email, chat, or phone. Manage orders, process refunds and returns, track shipments, and update customer records. Additionally, they maintain FAQs, handle dispute resolutions, and ensure a positive customer experience by responding promptly and professionally.

Oversees all aspects of an e-commerce business, including website management, online marketing, inventory management, and customer service. Responsibilities may include developing and implementing strategies to increase online sales, analyzing data to optimize performance, managing a team of e-commerce professionals, and collaborating with other departments such as marketing, IT, and logistics.