General Virtual Assistant|Customer Service|Social Media

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Overview

Looking for full-time work (8 hours/day)

at $9.00/hour ($1,584.00/month)

Associates degree

Last Active

February 14th, 2025 (today)

Member Since

March 8th, 2022

Profile Description

Hello, I'm Upgrade to see actual info, a General Virtual Assistant Professional from the Philippines. With a strong background in customer service, e-commerce, social media management, and administrative duties, I am dedicated to helping businesses streamline their operations and achieve their goals.

Key Skills:
•E-commerce
•Customer Service (Email Support)
•Social Media Management
•Graphic Design
•Administrative Support

Proficient in:
•Shopify
•Amazon Seller Central
•Amazon Vendor Central
•Google Suite (Calendar, Drive, Docs, Sheets, Slides)
•Microsoft Office Programs (Word, Excel, PowerPoint)
•Canva
•JungleScout
•QuickBooks
•GoHighLevel
•Freshdesk
•LiveAgent
•HelpCrunch
•ClickUp
•Stripe
•PayPal
•Notion

I am highly organized, tech-savvy, and committed to delivering exceptional support.

My goal is to not only manage tasks efficiently but to actively contribute to the success of your business through proactive problem-solving and collaboration.

Top Skills

Marketing » Social Media Management

Experience: Less than 6 months

•Develop and implement comprehensive social media strategies aligned with business goals. •Conduct audience research and competitor analysis to inform content and campaigns. •Create, curate, and schedule engaging content (text, images, videos, etc.) tailored for each platform.

E-Commerce » Shopify

Experience: 6 months - 1 year

Oversees all aspects of an e-commerce business, including website management, online marketing, inventory management, and customer service. Responsibilities may include developing and implementing strategies to increase online sales, analyzing data to optimize performance, managing a team of e-commerce professionals, and collaborating with other departments such as marketing, IT, and logistics.

Customer Support » Email Support

Experience: 2 - 5 years

Handle incoming customer emails promptly and professionally, addressing questions, concerns, and requests with accuracy and empathy. Ensure that responses adhere to company guidelines, standards, and tone of voice, maintaining a high level of quality in all interactions. Maintain detailed records of customer interactions, including issues raised, resolutions provided, and any follow-up actions required.

Other Skills

Basic Information

Age: 30

Gender: Female

Website: Sign Up with Pro Account to View

Address: Caloocan City, Metro Manila

Tests Taken: DISC
Dominance: 28%
Influence: 7%
Steadiness: 26%
Compliance: 40%