Administrative and Customer Service Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

November 12th, 2024 (2 days ago)

Member Since

March 6th, 2022

Profile Description

I am a dedicated and self-motivated professional with a proven track record of providing top-notch administrative and customer service support. Recently, I worked as a Virtual Assistant for a UK-based healthcare staffing agency, where I assist in staffing care homes with nurses, healthcare assistants, and support workers. I also communicate directly with care home clients to ensure seamless service delivery. My experience has honed my ability to handle multiple responsibilities, communicate effectively, and deliver results in high-pressure environments.

Professional Experience

My career began as an Inventory Assistant at a restaurant in Cebu, followed by a role as a Customer Service Representative at Sykes Asia Inc. I then spent seven years and two months as an Administrative Aide VI (Communications Equipment Operator II) for the Philippine National Police. In this role, I managed various administrative tasks, including data recording, email and phone correspondence, and preparing statistical data for conferences.

In addition to my background in administration, I have significant experience in customer service, where I handled inquiries, resolved issues, and maintained customer satisfaction across different communication channels.

Skills & Services Offered:

Administrative Support
- Responding to emails, phone calls, and inquiries
- Scheduling meetings and managing calendars
- Travel planning and personal errands
- Preparing spreadsheets, presentations, and documents
- Managing contacts and maintaining records
- Addressing employee administrative queries
- Ensuring task completion and deadline tracking

Customer Service
- Handling complaints and resolving issues promptly
- Maintaining accurate records of customer interactions
- Following procedures and ensuring policy compliance
- Engaging customers with a positive and helpful attitude
- Delivering high-quality service and managing time effectively

Certified Skills:

I have completed a comprehensive General Virtual Assistance training with a Gold Certificate, equipping me with knowledge and skills in:
- Social Media Management
- Basic SEO Management
- Basic Lead Generation
- Basic Photo and Video Editing
- Internet Research and Data Entry
- Social Media Content Creation and Scheduling
- Calendar and Email Management
- Branding Template and Logo Design

Personal Background

As a mother, I’ve learned to balance work and family life effectively. When I’m not working, I enjoy traveling, journaling, crafting, and postcrossing. I’m now seeking a flexible role that allows me to continue growing professionally while being more present for my family. If you're looking for a skilled General Virtual Assistant, Administrative, or Customer Support Specialist who is reliable, dedicated, and eager to contribute to your organization, I’d be delighted to connect.