Marian

Administrative and Customer Service Specialist

80 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

November 24th, 2024 (yesterday)

Member Since

March 6th, 2022

Profile Description

I am a dedicated and self-motivated professional with a proven track record of providing top-notch administrative and customer service support. Recently, I worked as a Virtual Assistant for a UK-based healthcare staffing agency, where I assist in staffing care homes with nurses, healthcare assistants, and support workers. I also communicate directly with care home clients to ensure seamless service delivery. My experience has honed my ability to handle multiple responsibilities, communicate effectively, and deliver results in high-pressure environments.

Professional Experience

My career began as an Inventory Assistant at a restaurant in Cebu, followed by a role as a Customer Service Representative at Sykes Asia Inc. I then spent seven years and two months as an Administrative Aide VI (Communications Equipment Operator II) for the Philippine National Police. In this role, I managed various administrative tasks, including data recording, email and phone correspondence, and preparing statistical data for conferences.

In addition to my background in administration, I have significant experience in customer service, where I handled inquiries, resolved issues, and maintained customer satisfaction across different communication channels.

Skills & Services Offered:

Administrative Support
- Responding to emails, phone calls, and inquiries
- Scheduling meetings and managing calendars
- Travel planning and personal errands
- Preparing spreadsheets, presentations, and documents
- Managing contacts and maintaining records
- Addressing employee administrative queries
- Ensuring task completion and deadline tracking

Customer Service
- Handling complaints and resolving issues promptly
- Maintaining accurate records of customer interactions
- Following procedures and ensuring policy compliance
- Engaging customers with a positive and helpful attitude
- Delivering high-quality service and managing time effectively

Certified Skills:

I have completed a comprehensive General Virtual Assistance training with a Gold Certificate, equipping me with knowledge and skills in:
- Social Media Management
- Basic SEO Management
- Basic Lead Generation
- Basic Photo and Video Editing
- Internet Research and Data Entry
- Social Media Content Creation and Scheduling
- Calendar and Email Management
- Branding Template and Logo Design

Personal Background

As a mother, I’ve learned to balance work and family life effectively. When I’m not working, I enjoy traveling, journaling, crafting, and postcrossing. I’m now seeking a flexible role that allows me to continue growing professionally while being more present for my family. If you're looking for a skilled General Virtual Assistant, Administrative, or Customer Support Specialist who is reliable, dedicated, and eager to contribute to your organization, I’d be delighted to connect.

Basic Information

Age
31
Gender
Female
Website
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Address
TALISAY CITY, CEBU
Tests Taken
IQ
Score:  105
DISC
Dominance: 29
Influence: 28
Steadiness: 36
Compliance: 7
English
C2(Advanced/Mastery)
Government ID
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