Overview
Looking for full-time work (8 hours/day)
at $5.68/hour ($1,000.00/month)
Bachelors degree
Last Active
February 19th, 2025 (2 days ago)
Member Since
March 3rd, 2022
Profile Description
As a top 1% VA, quality is my top priority in every task. I bring extensive experience as admin support and social media admin support for a U.S.-based e-commerce business, along with a background as a detail-oriented Quality Assurance Analyst (BPO). Proficient in using Gorgias, Shopify, Zendesk, Excel, and Microsoft tools, I possess strong analytical skills, sound decision-making, and excellent communication. Trustworthy, passionate, and highly organized, I excel at multitasking and am ready to deliver exceptional results to your team.
Top Skills
Customer Support » Email Support
Experience: 1 - 2 years
Responds to info and admin emails Monitors FB group requests Monitors texts in Grasshopper Assists students with their course access in Grants and Revokes Course Access Assists in course Enrollment Assists with any payment concerns
Customer Support » Customer Service
Experience: 2 - 5 years
Accepts Inbound Calls to process orders and address concerns Manages Outbound calls for follow-up and update Checks orders and complaints statuses Sends order details and notifications through email Generates Vouchers through internal applications Responds to Social Media complaints and inquiries
Office and Administration » Quality Assurance
Experience: 5 - 10 years
Performs audits of Agents' Calls and Email responses Provides real-time feedback Generates, creates, and analyzes reports Trains newly-hired QAs and supports operations with Quality needs Provides assessments for DOT/BBB Escalations, call reviews from partners Participates in Weekly and Monthly Client Webinars Participates in Monthly Internal and Partners Calibrations ·Sends meeting invites and creates minutes thereafter
Other Skills
Marketing » Appointment Setting
Experience: 6 months - 1 year
·Email and Calendar Management ·Arranging Appointments for the Company ·Managing Phone Calls to Prospects ·Discussing Benefits of the Product/Service offered
Basic Information
- Age
- 29
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Silay City, Negros Occidental
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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