Data Entry/Email Support/Technical Support

Fielded incoming chat and calls and answered inquiries and pricing. Assisted customers with special needs and quickly addressed and resolved customer complaints.

Answered customer questions through the company's online email features. Assist customers with listing items, selling items, registering an account on the retail website, basic account information online and mobile apps, PayPal account linkage, forgotten user ID or password, site features, navigating and troubleshooting listing tools, listing policies, seller promotions, buyer requirements, shipping details, seller protection, credits, seller limits, business development, image troubleshooting, invoices, removed items and negative ratings, and returns. Evaluate a member's account and situation to provide accurate information about their problem or concern. Reliably follow up with customers on issues that could not be resolved during a single contact. Keep records of customer interactions, process customer accounts, and file documents.

I am proficient in navigating tools so I can help others by providing the solutions based on their needs.

Answered questions from customers through the company's online chat and email features. Assist customers with locating items on the retail's website, answering questions about products, and pricing, and providing information on promotions and sales. Process transactions accurately and efficiently, including cash handling, credit card processing, and returns/exchanges. Delivered step-by-step instructions to clients on navigating the system and explained self-service options. Responsible for becoming and remaining knowledgeable about the Client's products and Community standards. Complete all audits in the required timeframe and provide timely and usable feedback to agents to drive improved performance. Supporting every aspect of internal audit quality from audit planning, implementation, feedback, and re-audit as required. Collaborate with relevant Team Lead and Quality Lead for performance enhancement of the Team.

Role: Medical E-Filer Representative/Data Entry Responsible for filing electronic medical documents in patient charts. Navigate the client's EHR (Electronic Health Records) software comfortably. Process incoming faxes and scanned documents efficiently and accurately according to the client's criteria. Exercise confidentiality concerning business affairs and follow HIPAA (Health Insurance Portability and Accountability Act) guidelines and procedures; report all HIPAA violations and maintain good HIPAA practices.