Allan
Customer Experience | BPO Call Center
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
Associates degree
Last Active
February 2nd, 2024 (288 days ago)
Member Since
February 28th, 2022
Profile Description
• Manage operations of team coaches and tea
• Manage operations and communications up to client’s expectations
• Performance management of the team in accordance with the SLA parameters
• Assume leadership in developing the team on process skills and other competencies
• Responsible for delivering service levels of different skills/queues at the same time by managing the floor performance
• Responsible for production, crisis, and time management of the teams.
• Work on reports and work towards strict targets; analyze volume trends, gather, track and report productivity metrics
• Develop team coaches and tea
• Participates in Operations/Relationship calls to understand and align with customer’s requirements and expectation
• Use various communication forums, conducts audits and check performance levels to achieve client defined service level parameters and floor performance
• Identify training gaps, give feedback, provides coaching and motivations to team coaches and tea
• Conduct appraisals, give feedback and improve process efficiency
Top Skills
Other Skills
Basic Information
- Age
- 46
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Imus, Cavite
- Tests Taken
- IQ
- Score: 135
- DISC
- Dominance: 29
- Influence: 6
- Steadiness: 33
- Compliance: 31
- Government ID
- Sign Up with Pro Account to View
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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