June 2021– Present
•Provide first level support for Decision Analytic products
•Setup and Maintain Security for Decision Analytics products for both internal and external customers
•Provides Billing counts every end of the month.
•Manages the Change order and Implementation repository.
Manulife Data Services Inc. [IT Specialist – Level III]
Sept 2016 –June 2021
•Perform day to day security administration processes, including access creation, adding, changing, and terminating access
•Provide technical expertise in resolving user access problems working closely with other technology and business areas to address non-security specific aspects of problems
•Provide implementation and testing support for new or revised security systems and software
•Conduct investigation to fulfill requirements from audit team.
•Troubleshoot, manage, and maintain security and access privileges for system IDs, directories, and access groups.
Concentrix [Senior Customer Care Specialist]
June 2014– Sept 2016
•Delivering an up-to-date Annual Reviews for customers’ policy.
•Maintain weekly reports on customer inquiries, responses, and feedback to develop customer service analytics and trends.
•Reporting hourly, daily and monthly productivity of the Team.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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