• Supports the Restaurant Manager in achieving targets through effective management of operations.
• Responsible in monitoring, analyzing, and recommending action plans relating to sales performance or sales building initiatives.
• Checks store preparedness for New Product launches by conducting New Product cascade to service crews.
• Tasked to monitor and assess the labor cost management plan, implement cash control audits.
• Assesses the service system using Feedback Management to arrive at insights to improve customer experience.
• Provides inputs to the Restaurant Manager in appraisal of Crew Leaders and implements Crew Learning System.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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