A+ General VA | EXPERIENCED Customer Service| Email Support

Overview

Looking for full-time work (8 hours/day)

at $4.40/hour ($774.40/month)

Bachelors degree

Last Active

January 20th, 2025 (12 days ago)

Member Since

February 18th, 2022

Profile Description

I am a seasoned professional with extensive experience in the BPO industry, specializing in customer service via email and phone. Proven track record in e-commerce, adept in managing customer concerns and enhancing customer satisfaction. A versatile skill set encompassing graphic design, social media management, and various administrative functions. Highly proficient in utilizing a wide range of tools and technologies to streamline operations and deliver exceptional results. 

Key Skills 

- Customer Service Excellence: Adept at handling customer concerns through email and phone, ensuring high levels of customer satisfaction. 
- Graphics Design: Skilled in creating visually appealing designs using tools like Canva. 
- Social Media Management: Experienced in managing social media platforms, creating engaging content, and growing online presence. 
- Email and Calendar Management: Proficient in organizing and managing emails and schedules to improve efficiency. 
- Research: Strong research skills to gather and analyze information effectively. 
- Content Creation: Capable of creating compelling content for various platforms. 
- Video Editing: Proficient in video editing with tools like Filmora and Capcut. 
- Detail-oriented: Keen attention to detail, ensuring accuracy and quality in all tasks. 
- Decision Making: Strong decision-making skills, capable of analyzing situations and making informed choices. 
- Email Marketing: Experienced in creating and managing email marketing campaigns using tools like Klaviyo. 

Tools and Technologies 

- Design and Editing: Canva, Filmora, Capcut 
- Communication and Collaboration: RingCentral, VoIP, Slack, Meta, Chat GPT 
- Customer Service Platforms: Zendesk, Gorgias, Amazon Connect 
- Project and Task Management: Breeze, AsanaMarketing and Social 
- Media: Hootsuite, KlaviyoAdministrative 
- Tools: Google Workspace, QuickBooksWorkforce Management: Calabrio