Customer Service | NOC Support | Help Desk Support

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

March 31st, 2025 (4 days ago)

Member Since

February 15th, 2022

Profile Description

OBJECTIVES
I'm responsible for providing high-quality
customer service via phone, email, and chat. Working with a diverse customer
base and maintaining the confidentiality of personal information. I'm
adaptable to new concepts and responsibilities. Proficient in handling diverse
tasks simultaneously. I have a strong desire to learn and grow professionally.
Adept at developing and maintaining detailed administrative and procedural
processes that improve accuracy and efficiency, with a keen focus on detail and
the impact of the finished product, as well as excellent customer service. As a
passionate and motivated individual who has many years of experience in
customer service and technical support, I'm looking for a position where I will
find a platform to utilize my acquired knowledge and skills.
 
PROFESSIONAL WORK EXPERIENCE
NOC Support/Help Desk
INTELLYS
Corporation Information Technology Company
Sept 2022 – Present
 
*Monitoring data center infrastructure, servers,
and computer networks for issues from a centralized location.

*Monitoring breaches of service level agreements
(SLAs), and updating the clients, vendors, or third-party providers on events
progress.

*Continuously monitoring systems through various
tools, and recognize alarm signals quickly.

*Carrying out monitoring operations, servicing
servers, network, and telecommunication equipment in data centers.

*Document all the recognized issues in a
structured format through various tools used to record identified issues.

*Delivering and follow up reports from ISP on
the events' progression and resolution.

*Follow-up events updates through email and calls.
 
 
 
 
Assistant Property Manager/Help Desk - Part Time
Hotel No Vacancy

*Manage short-term rentals, check-in, check-out, maintenance, guest special requests, maintain cleanliness, communicate with the
local team.

*Communicate with guests, promptly address inquiries, concerns, and provide remote support throughout their stay.

*Maintain open communication with property owners, addressing inquiries and offering optimization recommendations.

*Provide remote assistance to ensure smooth guest experiences from booking to checkout.

*Develop and implement processes for
property cleanliness, maintenance, and guest satisfaction standards, monitoring
conditions remotely for timely action

B2B Cold Calling/Prospecting
Haulla Waste Collection / January 2022 – July 2022

*Generated sales with new clients by calling business owners.
        
*Build and maintain a full sales pipeline from prospecting.

*Keep a detailed log of calls, including those which were not
answered using HubSpot.

*Contacting prospective clients via telephone using a provided
script.

*Attempt to contact prospective clients whom you have been
unable to contact.
        
*Mining Data on Business addresses to gather information.
Technical Support Specialist/Customer Service
Specialist


CONCENTRIX / March 2016 – Dec 2021

*Assists customers quickly with their inquiries and provides real-time resolution.

*Explain customer's billing and provide clear explanation on their queries.

*Identify potential customer needs, offer an upgrade, and provide features and benefits of a new line of business.

*Troubleshooting technical issues over the phone.

*Identifies, investigates, and resolves end users’ trouble with internet, cable, and phone service.
service.

*Follow up with Fields support, chat, and email regarding the status of ongoing
maintenance.

*Up-selling and closing a sale.


Retention Specialist/Customer Service Specialist
 TRANSCOM / February 2014 – March 2016 

*Respond to customer queries and address their
service complaints in a timely manner.

*Tracking of customer contracts of expiry and
notifying customers.

*Negotiating and persuading customers to retain
business.

*Building positive relationships with customers and
creating strategies to propose customer retention.

*Retain Customers by building rapport and
discovering their needs.

*Analyze and gain insights on how to maintain a
profitable customer base by improving retention and new user acquisition rates.