Customer Success Manager

Overview

Looking for part-time work (4 hours/day)

at $13.00/hour ($1,144.00/month)

Bachelors degree

Last Active

March 22nd, 2025 (4 days ago)

Member Since

February 5th, 2022

Profile Description

Need expert customer support who can handle your customers through phone, text, or email using Shopify and Edesk?
Let's end your search with me!
I've been leading clients to lead their businesses to success by providing an outstanding customer experience with enthusiasm, empathy, and skill.
Customer Success Management (Chat, Email, and Call)
Google Suite, Microsoft Office 365
Slack, Microsoft Teams, WhatsApp, Telegram
Upgrade to see actual info Management: Upgrade to see actual info, Amazon Seller Central, Target, Hubspot
Team Management and Process Streamlining
My responsibilities include:
Responding to Inquiries: Promptly addressing customer inquiries, whether they come through phone calls, emails, live chat, or in-person interactions.
Problem Resolution: Skillfully resolving customer issues, complaints, or concerns in a timely and effective manner, aiming for first-contact resolution whenever possible.
Product/Service Knowledge: Possessing a deep understanding of the company's products or services to provide accurate information and assistance to customers.
Active Listening: actively listening to customers to understand their needs and concerns fully, showing empathy and patience throughout interactions.
Effective Communication: Communicating clearly and effectively with customers, using appropriate language and tone to ensure a positive experience.
Conflict Management: Managing difficult situations and conflicts with customers diplomatically, aiming to de-escalate tensions and find mutually beneficial solutions.
Follow-up: Follow up with customers to ensure that their issues have been resolved satisfactorily and to gather feedback on their experience.
Documentation: Maintaining accurate records of customer interactions, including inquiries, complaints, and resolutions, to facilitate future reference and analysis.
Team Collaboration: Collaborating with colleagues and other departments to address complex issues or escalate concerns appropriately.
Continuous Improvement: Proactively seeking opportunities to improve customer service processes and procedures, as well as personal skills and knowledge.
Adaptability: Being flexible and adaptable to changing circumstances, such as new products or services, updated policies, or fluctuations in customer demand.
Customer Education: Educating customers about product features, usage tips, and available resources to enhance their experience and satisfaction.
Up-selling and cross-selling: identifying opportunities to recommend additional products or services that align with the customer's needs and preferences.
Maintaining Professionalism: Representing the company professionally at all times, adhering to established guidelines and policies.