Mackenzie

SOCIAL MEDIA VIRTUAL ASSISTANT | FACEBOOK ADS MEDIA BUYER

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

November 27th, 2024 (today)

Member Since

January 31st, 2022

Profile Description

I am a Bachelor in Secondary Education graduate and got my license as a Professional Teacher last May 2023.

As an aspiring Virtual Assistant, my experience in education has honed these transferrable skills, making me well-equipped to support my future clients efficiently and effectively.
• Effective Communication skills
• Organizational skills
• Effective time management
• Adaptability to various situations
• Problem-solving abilities
• Attention to detail
• Proficiency with technology
• Multitasking

I recently worked as a Chat Support representative for a local client. My responsibilities included providing real-time answers to customer inquiries about our products. Additionally, I managed customer data by accurately encoding it into Google Sheets. This role required strong communication skills and the ability to resolve issues efficiently. I consistently ensured customer satisfaction by delivering timely and accurate information.

In addition, I have over 1 year of experience in the sales industry, where I developed my negotiation skills and constantly received positive customer feedback for my responsiveness and ability to recommend suitable products based on customer needs.

I also completed extensive Social Media Management training provided by the Department of Information and Communication Technology.

The training equipped me with various skills such as:
- Create and navigate various social media platforms,
- Optimize account profile
- Execute the best practices to increase visibility
- Create compelling and engaging posters through Canva
- Write an effective copy with the help of ChatGPT
- Schedule posts on Facebook and Instagram using Meta Business Suite
- Hashtag research
- Competitive research
- Short-form video editing for TikTok and Reels
- Creating a chatbot automation messenger

These are the tools I used and familiar with:
- Meta Business Suite - to schedule posts on Facebook and Instagram
- Canva - this is where I create posters, logo and other deliverables
- Capcut - to create short-form videos
- Google Workspace - Docs, Sheets, Forms, Calendar, Drive, Slides, Mail
- Microsoft 360 - Word, PPT, Excel- Notion, Slack, Trello, Zendesk

To ensure you hire a reliable Virtual Assistant, I have the following essential requirements that you can also consider:
- Laptop with 11th Gen Core I5 Processor and 8 GB RAM
- Fiber Internet Connection with 30-50mbps speed
- Location with zero to minimal electricity interruption

If you think we are a good fit, you can message me at my email address below:
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Top Skills

Experience: Less than 6 months

As an affiliate marketer on TikTok, I created and managed several TikTok Ads to market my videos and reach the right target audiences.

Experience: 6 months - 1 year

As a Chat Support representative, I excel in providing efficient and effective assistance to customers through real-time chat interactions. Drawing upon my extensive product knowledge and problem-solving skills, I swiftly address customer inquiries, troubleshoot technical issues, and guide users through various processes. My ability to communicate clearly and empathetically enables me to understand and resolve customer concerns while ensuring a positive and satisfying experience. I am adept at multitasking and maintaining composure in fast-paced environments, consistently delivering high-quality support that exceeds customer expectations. Additionally, I meticulously document interactions and collaborate with cross-functional teams to escalate and resolve complex issues, demonstrating a commitment to delivering exceptional service and fostering customer loyalty.

Experience: Less than 6 months

Other Skills

Experience: Less than 6 months

Experience: Less than 6 months

Experience: Less than 6 months

Experience: Less than 6 months

Experience: Less than 6 months

Experience: Less than 6 months

Experience: Less than 6 months

Basic Information

Age
24
Gender
Female
Website
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Address
San Guillermo, Isabela
Tests Taken
IQ
Score:  112
Government ID
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