EXECUTIVE ASSISTANT 5+ YRS EXP

I adhered to all communication processes, policies, and guidelines while effectively calling and emailing customers to resolve issues. My responsibilities included maintaining client records, processing accounts, and filing necessary paperwork. By fostering open and participatory dialogue, I built long-term trusting relationships with customers. I consistently identified and assessed consumer needs to ensure customer satisfaction, opening and maintaining customer accounts by recording accurate information. I addressed concerns by offering timely solutions and alternatives, always following up to ensure issues were fully resolved. Additionally, I gathered and analyzed customer data to prepare detailed product or service reports, ensuring the information provided was accurate, valid, and comprehensive by using the appropriate tools and methods.

In my role, I was responsible for using account information to open and maintain consumer accounts. I handled concerns by offering acceptable solutions and alternatives within a reasonable time frame, always following up to ensure complete resolution. Part of my duties included gathering and analyzing customer information to prepare detailed product or service reports. I provided accurate, valid, and comprehensive information using the appropriate tools and methods while strictly adhering to communication protocols, policies, and guidelines. I addressed consumer issues both over the phone and via email, kept track of customer interactions, processed accounts, and ensured proper document filing. By fostering open and interactive conversations, I established long-term trusting connections with customers, and I consistently identified and assessed consumer demands to achieve customer satisfaction.

Hey I am Lester Customer Su| A BIT ABOUT ME I am highly motivated and goal-oriented, always seeking out challenges that push me to grow and improve. I continuously set new targets for myself, as I believe in striving for excellence rather than settling for the status quo. My drive to achieve more keeps me focused on finding opportunities to excel and make a meaningful impact. Lester Cacanindin Bernales Mandaluyong City, Philippines leysss.bernales@gmail.com Freelancer View Work Hire Me My Skills and Competencies Social Media Manager Customer Service Representative Data Entry Content Creator Technical Support Rep Sales Support Certificates General Virtual Assistant Training My Experience and Education EXPERIENCE EDUCATION June 08, 2019 - October 30, 2024 Simply Subprime (Virtual Assistant Sales) Generating Leads and Cold Calling: Reaching out to prospective clients or businesses to introduce products or services, with the goal of building interest and creating a potential sales pipeline. Customer Relationship Management (CRM): Keeping the CRM up-to-date by logging call notes, setting follow-up reminders, and tracking customer interactions to ensure each lead is nurtured appropriately. Sales Pitching and Closing: Conducting sales pitches, addressing objections, and guiding potential clients through the sales funnel to close deals. Order Processing and Data Entry: Handling sales orders and ensuring accurate entry of client information into systems for processing. Market Research: Analyzing customer needs, competitors, and market trends to improve sales strategies. Follow-ups and Client Retention: Engaging with existing clients for upsell opportunities or to address any questions, which aids in retaining customers and building long-term relationships. Reporting and Analytics: Generating reports on sales activities, such as the number of calls made, leads generated, conversion rates, and other relevant metrics to evaluate performance. Email Outreach and Follow-up Campaigns: Creating and managing email campaigns, sending follow-up emails, and monitoring responses to increase engagement and conversions. Providing Product Knowledge and Support: Answering product-related questions and guiding customers on benefits, uses, and any post-purchase inquiries. Meeting Sales Targets: Working toward achieving monthly or quarterly sales goals as set by management, often with incentives for performance.