CUSTOMER SERVICE/ CHAT SUPPORT/ VIRTUAL ASISSTANT

Assisted in managing chat support for a local shop, resolving customer inquiries, and ensuring smooth transactions.

Maintained a positive atmosphere, enforcing community rules politely.

As a dedicated Virtual Assistant, I have successfully supported clients by providing efficient and organized assistance for both administrative and creative tasks. My experience includes: Managing email correspondence and scheduling appointments to ensure smooth daily operations. Performing data entry and maintaining accurate records using Google Sheets, Excel, and other tools. Creating professional documents, presentations, and reports as needed. Providing live chat support and resolving customer inquiries promptly. Assisting with social media management, including content scheduling and responding to messages. Conducting online research to gather data and insights for various projects. Skills: Administrative Skills: Calendar management, email handling, and document preparation. Technical Proficiency: Google Workspace, Microsoft Office, Slack, Trello, and Canva. Communication: Clear and professional written and verbal communication. Customer Support: Empathy-driven chat support, multitasking, and conflict resolution. Organizational Abilities: Attention to detail, time management, and task prioritization. Adaptability: Quick to learn new tools and processes based on client needs.

Assisted small businesses in providing timely and professional responses to customer inquiries via chat. Resolved customer concerns about orders, billing, and technical issues efficiently. Multiple simultaneous chat conversations with a 95% satisfaction rate. Helped improve customer retention by creating a friendly and empathetic chat environment. Used tools like Google Docs and Sheets for documentation and reporting.

Managed and responded to member questions and comments in an online group (e.g., Facebook/Discord/Reddit). Assisted users with technical or account-related concerns in real time. Maintained a positive atmosphere, enforcing community rules politely. Improved engagement by suggesting and posting content that resonated with the community.