Experienced Virtual Assistant and Customer Support Professional with a strong background in healthcare administration, e-commerce, and customer service. Skilled in handling diverse tasks, including account verification, insurance processing, appointment setting, and product research. Proficient in using a wide range of tools such as Microsoft Office, Canva, Zendesk, Shopify, Stripe, EMR, Amazon Seller platforms, and various CRMs like Airtable, Quickbase, and Go High Level (GHL) to streamline operations and enhance customer experience. My roles have included verifying customer accounts, managing pharmacy tasks, product research, data entry, and handling billing, technical, and retention queries for U.S.-based companies while working remotely. Adept at delivering high-quality virtual assistance, ensuring accuracy, and meeting business goals in fast-paced environments. I seek opportunities to leverage my skills and experience to contribute to business growth and operational excellence.
Experience: 2 - 5 years
Billing, Set-up appointments, answering queries, Sending follow-ups , Verifying customer's account, verifying insurance, assigning and prepping account to the Doctor, assigning account to the right pharmacy, pharmacy task, refilling medication
Experience: Less than 6 months
Product research, Price List, Data Entry
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: Less than 6 months
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