I worked as a Hotel Reservation Specialist handling room reservations for both US and UK Hilton hotels. I'm expert in making sales over the phone and do have excellent customer service. I even receive lots of certificates and recognition for hitting metrics over those years working at Teleperformance. Right now, I'm a Senior Operations Representative in one of the financial bank company in the US. My main role is to assist customers who are interested in applying for a credit cards and other related account concern. I also do outbound call whenever it is needed. Because of these, I was able to instill and maintain a delivery of high standard service, which helps me identify my own needs of improvement.
I have been a customer support representative for more than 7 years.
As stated on the summary of my skills, I am pretty much flexible with the tasks that I will be designated to do. You can depend on me that I will never abandon a task and you won't have a hard time contacting
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