Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $18.00/hour ($3,168.00/month)

Graduate of a 2-year Associate course in Business Information Management

Last Active

November 14th, 2024 (today)

Member Since

March 25th, 2015

Profile Description

Scratch Financial
Remote

Quality Assurance Specialist

Deliverables include monitoring 1 call for each agent from a 35-agent team and providing virtual coaching logs for any markdowns or areas for improvement. Join Operations and Support teaUpgrade to see actual infoetings to ensure alignment of weekly and monthly goals are managed. I also help in exporting and scrubbing raw survey results for better presentation to the Operations team to help ease in the coaching and reporting of the Upgrade to see actual infoliverables include monitoring 1 call for each agent from a 35-agent team and providing virtual coaching logs for any markdowns or areas for improvement. Join Operations and Support teaUpgrade to see actual infoetings to ensure alignment of weekly and monthly goals are managed. I also help in exporting and scrubbing raw survey results for better presentation to the Operations team to help ease in the coaching and reporting of the company.

Skills: Coaching · Quality Assurance

Homebased staff
Collections Agent
Apr 2020 - Apr 2022 · 2 yrs 1 mo

Performed outbound calls to delinquent customers to assist them with bringing their account to current status.

Assistant Project ManagerCalifornia Concierge · Seasonal
Assistant Project ManagerCalifornia Concierge · SeasonalAug 2022 - Jan 2023 · 6 mosAug 2022 - Jan 2023 · 6 mosRemote · RemoteRemote · Remote<svg xmlns="Upgrade to see actual info" viewBox="0 0 24 24" data-supported-dps="24x24" fill="currentColor" class="mercado-match" width="24" height="24" focusable="false"></svg>Job deliverables include management of Asana tasks to make sure that orders are worked on by the team in a timely manner. Help facilitate ZooUpgrade to see actual infoetings for KW Advisors' real-estate agent virtual training. Help manage calendars of the company and 8 Market Centers of KW Advisors and South and North California. Collaborate with designers and agents to ensure excellent output of marketing materials are provided. Worked closely with printer partners for any issues/complaints on printed orders (e.g. Business cards, and Postcards).Job deliverables include management of Asana tasks to make sure that orders are worked on by the team in a timely manner. Help facilitate ZooUpgrade to see actual infoetings for KW Advisors' real-estate agent virtual training. Help manage calendars of the company and 8 Market Centers of KW Advisors and South and North California. Collaborate with designers and agents to ensure excellent output of marketing materials are provided. Worked closely with printer partners for any issues/complaints on printed orders (e.g. Business cards, and Postcards).Skills: Project Management · Customer Relationship Management (CRM) · Scheduling · Supervisory Skills

PayPal Philippines
Full-time
Customer Service Teammate
Jan 2021 - Oct 2022 · 1 yr 10 mos
Philippines

Take incoming calls and messages through chat to assist customers with their concerns and issues. Very knowledgeable with technical know-how and skilled with knowing how to gauge communication styles of customers and adjusting responses according to their styles to meet their overall satisfactory of the service.

Australia and New Zealand Banking Group Limited (ANZ)
Full-time · 6 yrs 4 mos

Production Lead Level: Client Services Officer
Mar 2016 - Jan 2020 · 3 yrs 11 mos

Client Service Officer:
-Handled processes for Singapore, Papua New Guinea, Hong Kong, India and the Philippines all at the same time
-SME and trainer for Singapore, Philippine and Papua New Guinea processes
-Trade-related banking function-trained
-Specialized in International Money Transfer enquiries (SWIFT) and local remittances (RTGS and ACH payments)
-Expert in Account maintenance enquiries

KYC Client Onboarding (PH branch)
-Helped in reviewing onboarding documents and confirm if documents are acceptable based on the global MLRO guideline of the bank and regulation of BSP
-Ensure due dilligence web search is completed and sighted evidence to Static Data team
-Kept track of the progress, informing clients via phone call or email and collaborated with KYC AML, Static Data team and MLRO team to ensure that new clients are properly on-boarded

Process and Trainer:
-Conducted new-hire and performance coaching and provided timely feedback to new officers in the team to ensure proper onboarding within the team

Kaizen Champion:
-Helped all officers to complete their projects and initiatives
-Assisted the management team to meet minimum required initiative per staff
-Scheduled meetings with RAD (Automation) team and Business Excellence team to ensure necessary support is obtained from them
-Received multiple awards for this contribution including the Regional Star Performer Award

Volunteering Stream POC
-Point of Contact for any Volunteering activity inquiry for the whole Institutional space
-Helped manage volunteering activities for 3-consecutive years.
-Collaborated with Finance team for budget approvals
-Contacted various external charitable institutions for possible partnership
-Collaborated with Team Leads and Managers on a monthly basis for the volunteering completion for every team
-Ensured that Institutional department is on a green status for Volunteering (100%) every end of Financial Year

Trainings:
Agile
Coaching for Performance
A3 Training

International Support Officer and Senior Officer Intern
Oct 2013 - Mar 2016 · 2 yrs 6 mos
Makati

INTERNATIONAL SUPPORT OFFICER:
Assisted AU retail clients and branch staff with their International-related enquiries.
These international-related enquiries includes:

International Money Transfer
International Drafts
Investigation cases of International remittances
Correspondent Bank enquiries
Basic Payments walk-through

Job role includes collaboration with relevant teams, such as, Payments Processing, Investigations team, Cheque clearings and Branch staff and managers. A thorough knowledge of end-to-end bank procedure is a must.

Exemplified Integrity, Collaboration and Accoutability on all cases handled - Phone calls or email.

SENIOR OFFICER INTERN:
I also became one of the Senior Officer program Interns wherein I managed daily, weekly and monthly team and operational reportings. Joined the weekly operational meetings with various managers and heads in the Payments and Cash Operations team to present team standings.

Training:
SWIFT Introduction

Convergys Philippines
4 yrs 4 mos

Quality Evaluator
Aug 2012 - Aug 2013 · 1 yr 1 mo

Job role was to evaluate 5 calls each month of hundreds of Credit card Collection agents from a high-end US shopping centre.

Helped set quality operational goals and provided quality reports to Operation team leaders and Managers to ensure 100% compliance on quality SLA provided by Stakeholders.

Ensured timely coaching are provided to all agents to assist team leaders and managers achieve their Quality goals.Job role was to evaluate 5 calls each month of hundreds of Credit card Collection agents from a high-end US shopping centre. Helped set quality operational goals and provided quality reports to Operation team leaders and Managers to ensure 100% compliance on quality SLA provided by Stakeholders. Ensured timely coaching are provided to all agents to assist team leaders and managers achieve their Quality goals.

Collections Agent
May 2009 - Aug 2012 · 3 yrs 4 mos
Nuvali, Sta. Rosa, Laguna

Responsible in taking Inbound phone calls and doing Outbound phone calls if necessary.

Handled Car Loan collections and Tier 1 and 2 Credit Collections. Has a strong Financial/Collection background.

Strong Customer Service background.