Team Lead, Virtual Assistant, Recruitment

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Bachelors degree

Last Active

November 22nd, 2024 (today)

Member Since

January 17th, 2022

Profile Description

I am a 35-year-old professional with a distinguished academic background, having graduated in 2012 with a degree in Office Administration. 

Over the past decade, I have garnered extensive experience within the Business Process Outsourcing (BPO) sector, assuming various roles ranging from Customer Service Representative to Chat Support and Team Leader. My tenure in the BPO industry has afforded me invaluable exposure to a diverse array of customer service domains, including technical support, sales, refunds, logistics, Business-to-Business (B2B), and E-commerce. Central to my professional ethos is an unwavering commitment to customer satisfaction and the attainment of optimal customer retention rates. Notably, I have adeptly managed both inbound and outbound voice transactions, thereby demonstrating proficiency in fostering positive customer experiences. 

Furthermore, I have served as an Executive Assistant to the CEO, where I was entrusted with pivotal responsibilities spanning production and sales operations. 

My most recent role as a Team Leader in an Australian Financial Planning Busin underscored my proficiency in talent acquisition and management within dynamic organizational settings. 

In addition to my substantive experience in frontline and administrative roles, I possess comprehensive proficiency in utilizing a spectrum of Customer Relationship Management (CRM) tools, including Trello, HubSpot, Zoho, Salesforce, ClickUp, Airtable, among others. 

Moreover, I am adept in leveraging various communication platforms such as MS Teams, Slack, Zoom, Skype, Telegram, WhatsApp, and Google Meet to facilitate seamless collaboration and information exchange. 

As a professional, I embody principles of integrity, autonomy, and productivity. I am capable of working autonomously with minimal supervision, leveraging my inherent sense of responsibility and adaptability to consistently deliver results. 

Notably, I eschew reliance on time tracking tools, owing to my innate capacity for productivity and time management. 

Driven by a profound sense of purpose, I harbor personal and professional aspirations, aspiring to fulfill not only my own ambitions but also those of my family. With a steadfast dedication to excellence, I remain poised to contribute meaningfully to organizational success while continuously striving for personal and collective growth.