Medical Virtual Assistant | Medical Receptionist | Customer Service Representati

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

High school diploma

Last Active

February 25th, 2025 (today)

Member Since

January 14th, 2022

Profile Description

Hi! My name is Chey and I'm a certified healthcare virtual assistant!
With over two years of hands-on experience in healthcare administration, I am a dedicated and organized healthcare virtual assistant and medical receptionist. I specialize in delivering exceptional administrative support to medical professionals and healthcare facilities, ensuring smooth and efficient operations in fast-paced environments.
Key Skills & Expertise:
Patient Communication & Support: Skilled in managing patient calls, scheduling appointments, confirming appointments, and providing compassionate support to ensure patients feel heard and well-cared for.
Appointment Scheduling & Coordination: Experienced in using practice management software (e.g., EHR/EMR systems) to schedule appointments, prepare patient intake forms, and manage calendars for multiple providers.
Data Entry & Documentation: High attention to detail in maintaining accurate and updated patient information and medical records, ensuring compliance with privacy and security regulations (HIPAA).
Customer Service: Professional, friendly, and empathetic approach to interacting with patients, clients, and healthcare teams, creating a positive experience for all involved.
Multitasking & Time Management: Able to handle various administrative tasks simultaneously, prioritize duties, and meet deadlines while maintaining a high level of accuracy.
Healthcare Billing & Coding (Basic Knowledge): Familiar with medical terminology, insurance verification, and the basics of coding and billing procedures to assist in billing cycles and insurance claims.
Experience Highlights:
- Managed virtual front desk operations, answering patient queries, and directing patients to appropriate departments.- Utilized EHR/EMR systems (e.g., AllScripts, UroChart, PracticeFusion, Dentrix, TOPS) for scheduling, data entry, and maintaining patient records.- Coordinated appointments and procedures, working closely with healthcare providers to optimize patient flow and reduce scheduling conflicts.- Provided administrative support for medical staff, ensuring a seamless and professional operation of the office, both virtually and in-person.- Ensured all patient interactions were handled with care, maintaining confidentiality and adhering to HIPAA regulations.
As a healthcare virtual assistant and medical receptionist, I am committed to streamlining administrative tasks, enhancing patient experience, and supporting healthcare providers to focus on delivering excellent medical care. Whether working remotely or on-site, I aim to contribute positively to the overall efficiency and professionalism of the healthcare practice.