- Finance (Financial/Management Reporting, Payroll, Accounts Payable/Receivable)
- Research
- Customer Support
- Email
- Administrative (Logistics Management, Travel Planning, Calendar Scheduling and Management, Email Management)
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My work experience involved dealing mostly with foreign counterparts and providing them with the support they need for their day-to-day operations and decision-making. Working for these companies taught me a great deal about client management, issues resolution, realizing (and fully utilizing) my own working style, and learning the best practices of others, as well.
Never did I expect that I would work with people from very diverse cultures, and that the very nature of finance operations would teach me valuable lessons – being able to handle pressure on your own, and knowing how to communicate problems and when to seek collective effort.
A fast-paced work environment, demanding clients, challenging and a variety of work experiences have prepared me for the rigors of your company.
In me, you will have someone who is enthusiastic, flexible, and learns quickly.
I have a strong interest in pursuing and overcoming difficult challenges, I work hard, and I have the drive to make a difference.
Experience: 5 - 10 years
- Led quarterly financial reviews with the Country Finance Manager, analyzing financial statements to ensure alignment with business goals. - Conducted monthly analysis of revenue, expenditures, and balance sheets, identifying trends and ensuring accuracy. - Prepared the Comprehensive Annual Financial Report, supporting government evaluations of the company’s financial health. - Prepared budgets, forecasts, and P&L reports for senior management, providing critical insights for decision-making. - Led the migration and implementation of new reporting processes from Deutsche Bank Germany, enhancing reporting efficiency for senior management. - Drove process standardization initiatives that streamlined Revenue MIS workflows, improving team performance.
Experience: 2 - 5 years
- Responded promptly to customer inquiries via social media and email. - Lead investigations and resolve customer issues in compliance with SLAs. - Tracked, documented, and reported customer feedback to ensure service quality.
Experience: 2 - 5 years
- Partnered with Team Managers to design and implement Standard Operating Procedures (SOPs), improving operational consistency and streamlining processes.
Experience: 2 - 5 years
- Led initiatives for monitoring customer feedback, using structured documentation, tracking, and reporting systems to maintain high service standards and identify opportunities for continuous improvement
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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