Mary

Operations and Customer Service Associate

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Overview

Looking for full-time work (8 hours/day)

at $3.20/hour ($563.20/month)

Bachelors degree

Last Active

March 29th, 2025 (7 days ago)

Member Since

March 18th, 2015

Profile Description


- Finance (Financial/Management Reporting, Payroll, Accounts Payable/Receivable)
- Research
- Customer Support
- Email
- Administrative (Logistics Management, Travel Planning, Calendar Scheduling and Management, Email Management)
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My work experience involved dealing mostly with foreign counterparts and providing them with the support they need for their day-to-day operations and decision-making. Working for these companies taught me a great deal about client management, issues resolution, realizing (and fully utilizing) my own working style, and learning the best practices of others, as well.
Never did I expect that I would work with people from very diverse cultures, and that the very nature of finance operations would teach me valuable lessons – being able to handle pressure on your own, and knowing how to communicate problems and when to seek collective effort.
A fast-paced work environment, demanding clients, challenging and a variety of work experiences have prepared me for the rigors of your company.
In me, you will have someone who is enthusiastic, flexible, and learns quickly.
I have a strong interest in pursuing and overcoming difficult challenges, I work hard, and I have the drive to make a difference.

Top Skills

- Led quarterly financial reviews with the Country Finance Manager, analyzing financial statements to ensure alignment with business goals. - Conducted monthly analysis of revenue, expenditures, and balance sheets, identifying trends and ensuring accuracy. - Prepared the Comprehensive Annual Financial Report, supporting government evaluations of the company’s financial health. - Prepared budgets, forecasts, and P&L reports for senior management, providing critical insights for decision-making. - Led the migration and implementation of new reporting processes from Deutsche Bank Germany, enhancing reporting efficiency for senior management. - Drove process standardization initiatives that streamlined Revenue MIS workflows, improving team performance.

Experience: 2 - 5 years

- Responded promptly to customer inquiries via social media and email. - Lead investigations and resolve customer issues in compliance with SLAs. - Tracked, documented, and reported customer feedback to ensure service quality.

Experience: 2 - 5 years

- Partnered with Team Managers to design and implement Standard Operating Procedures (SOPs), improving operational consistency and streamlining processes.

Experience: 2 - 5 years

- Led initiatives for monitoring customer feedback, using structured documentation, tracking, and reporting systems to maintain high service standards and identify opportunities for continuous improvement

Other Skills

Basic Information

Age
44
Gender
Female
Website
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Address
Quezon City, Metro Manila
Tests Taken
IQ
Score:  115
English
C2(Advanced/Mastery)
Government ID
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