Customer Service Representative

I've been working in the customer service industry for over 3 years now. I'm equipped to provide support in services related to customer interactions. I enjoy talking to people; establishing rapport, actively listening to their concerns providing immediate solutions.

I thoroughly verified the data and documents provided by the candidates, ensuring that they were qualified and met the requirements set by our clients. I also verify the candidate's education and credentials, by contacting a relevant contact through our extensive source contact database sometimes I contact relevant sources or institutions directly results in the successful completion of a background check.

I've been providing virtual services to my clients for almost 3 years now. I assist in handling administrative tasks such as scheduling appointments and answering customer inquiries through available communication channels (email, chat). I manage my client's social media account, creating content based on the client's target audience. Occasionally create posters, edit videos and make reels to increase social media engagement. I also look for suppliers internationally and negotiate on behalf of my client for his imported products. I organize my clients' files so they can be easily located.

A graduate of Physical Therapy. I have experience with patient handling establishing rapport and providing care. I mostly handle booking appointments and scheduling visits/follow-ups, coordinating with various healthcare professionals for referrals checking the availability of doctors, and ensuring smooth patient interaction. I also handle admin tasks such as office and medical supplies inventory and transferring patient records through the hospital EMR system. Familiarity with healthcare insurance; handled patients' pre-authorization, checking insurance coverage, and expedited emergency calls to the manager.

I also provide customer support through email and fax, identifying and resolving problems. I meticulously check the data that we receive through emails and verify its content with a relevant contact source database.

I expertly handled calls both inbound and outbound, with a minimum of 70+ calls per day providing resolution to customers. All of my calls are recorded and checked by our Quality Analyst ensuring that I'm meeting (or exceeding) the standard of quality they set for a quality service.

I have enhanced verbal and written communication skills.

I occasionally do research-based content to provide creative and educational content to my client's social media platforms, I also curate platform-specific content such as posters, reels/videos that resonate with the target audiences.

I'm proficient in using Google Calendar and Calendly to efficiently manage appointments and schedule customer/patient visits and follow-ups; I also ensure to provide an appointment reminder a day before the scheduled visit. I also coordinate with the appropriate personnel in arranged appointments based on availability and urgency.