Customer Service/ Data Entry/ Property Assistant Manager

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Overview

Looking for full-time work (8 hours/day)

at $4.56/hour ($802.56/month)

Bachelor of Science in Information System

Last Active

March 17th, 2025 (2 days ago)

Member Since

January 4th, 2022

Profile Description

“ Highly motivated Customer Service Representative with more than 4 years of experience providing excellent customer service and support. Proven track record of resolving customer complaints and increasing customer satisfaction.

Top Skills

Professional Services » Management Services » Property Management

Experience: Less than 6 months

Most recently, as a Property Executive Assistant at Iconic Vacation Rentals, I managed guest communications across multiple platforms, including Airbnb, VRBO, Booking.com, and Breezeway. I utilized CRM tools like Zendesk and Slack to streamline workflows, respond to guest inquiries, and coordinate with vendors and cleaners for smooth operations. Additionally, I maintained and optimized property listings, ensuring accurate pricing, availability, and descriptions to maximize bookings.

Customer Support

Experience: 2 - 5 years

Customer service: I use verification software and a predefined process to provide top level customer care to callers and promptly resolve problems, requests, and complaints. I answered 20+ calls and responded to 20+ emails/chats a day. Making sure that all issues were resolved promptly and that the caller had a positive experience to increase customer loyalty and encourage future purchases and bookings.