Virtual Assistant|Customer Service|Shopify|Gorgias| 

Hands-on experience in Shopify. I can handle customer service, keep things friendly and professional, manage inventory, process orders smoothly, and sort out any disputes or returns quickly. My goal is to ensure everything runs smoothly, from keeping stock updated to ensuring customers have a great experience with your store.

I have 10 years of experience in customer support, handling emails, phone calls, chat, and social media inquiries. I’m skilled at providing quick and friendly assistance, resolving issues, and ensuring customers have a positive experience whenever they reach out.

I offer a broad range of skills as a Virtual Assistant that clients seek, including exceptional customer service, time management, and attention to detail. With experience in order processing, inventory management, and addressing customer inquiries via email, chat, and phone, I ensure seamless support and satisfaction. I am skilled in administrative assistance, managing tasks like calendar management, data entry, and organizing documents. I excel at problem-solving and handling complex issues like refunds and disputes. My focus is on streamlining workflows with SOPs, helping businesses run efficiently while maintaining a positive customer experience.

I have 6 months of experience in social media management, handling daily operations for Facebook and Instagram. This includes scheduling posts, engaging with followers, and responding to comments and messages. I’ve developed and executed strategies that boosted brand visibility and engagement, created eye-catching graphics, and managed a content calendar to keep things consistent. My efforts led to increased followers and stronger connections with the audience.