Insurance Virtual Assistant

Proficient in outbound and inbound remarket intake, quote requests, and managing policy updates on carrier sites. Skilled in processing cancellations, renewals, and policy expirations through proactive communication with insureds. Experienced with Mycoverageinfo for policy uploads and payment verification. Capable of handling NOCs, payment reminders, and fulfilling various client requests including updating mortgagee clauses

I excel in managing billings, processing payments, and ensuring all administrative tasks are handled efficiently. This includes updating insureds' mailing addresses, names, and mortgagee clauses, and managing claims seamlessly. I proactively communicate via email for renewal information, property updates, inspections, cancellations, and any other client requests. My expertise extends to updating homeowners' coverage and dwelling information with precision, and I ensure meticulous indexing or sorting of tasks for streamlined operations. Additionally, I take pride in training new VAs, imparting comprehensive knowledge of tasks and job roles to ensure seamless integration and operational excellence

With four years as a Customer Service Representative, I have honed a deep understanding of effective client communication. I excel in building strong rapport and fostering camaraderie, essential for client satisfaction. My strengths lie in efficiently solving problems and gathering information to ensure timely resolutions. I am also skilled in account verification, ensuring accuracy and security in all interactions.

Adept in processing claims for Personal Lines insured. Gathering information regarding claims and providing them with phone number and further instruction from the adjuster