With over 10 years of diverse experience in customer service, administration, and automation, I bring a comprehensive skill set to deliver results for any business. My professional journey includes:
Customer Service & Chat Support (4 years)
I have three years of experience providing exceptional chat support for a telecommunications account. I handled customer inquiries, technical troubleshooting, and account management, consistently maintaining a high level of customer satisfaction and resolving issues promptly.
Retirement Insurance/401k Plan Administration (4 years)
I spent four years managing distributions, loans, and withdrawals for a Retirement Insurance/401k plan. This role honed my skills in client communication, ensuring compliance with regulatory requirements, and offering detailed support for plan participants.
Virtual Assistant (2 years)
As a Virtual Assistant, I successfully supported multiple clients by managing a variety of tasks, including:
Appointment Setting: Coordinating and scheduling meetings to optimize clients' time.
Social Media Management: Creating and scheduling content, managing community engagement, and analyzing performance metrics to grow online presence.
Bookkeeping: Using QuickBooks to maintain financial records, process invoices, and manage expenses for small businesses.
GoHighLevel Automation: I specialize in automating business processes using GoHighLevel, from lead generation and CRM management to creating
I am a dedicated and highly organized professional, with a proven track record of providing value through effective solutions. I am confident in my ability to bring efficiency and expertise to any project or team.
Let's connect and explore how I can help streamline your business operations and enhance your customer experience.
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