A+ Airbnb, Vacation Rental Manager|Customer Service Pro

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

November 27th, 2024 (today)

Member Since

March 8th, 2015

Profile Description

Are you looking to grow your business or do you want to ensure customers achieve their desired outcomes while using your product or service? 

As a vacation rental specialist and customer success manager for 7 years, I've handled 1000+ listings in several countries and various businesses throughout my career. 

My main objective is to provide my clients with a comprehensive level of service so they can feel confident that someone is looking out for their best interests and are free from having to worry about any aspect of daily operations, including managing check-in and schedules, cleaning services, home maintenance, client issue troubleshooting, pricing strategies, managing bookings and cancellations, and much more. 

I am well-versed in the hospitality industry and have experience working with a variety of PMS and OTAs, including Expedia, Upgrade to see actual info, HomeAway, Airbnb, and Upgrade to see actual info 


My services below are: 
Guest communication
Property Listing Management
Review Management
Market Research
Automation and Custom Triggers
Revenue strategy using dynamic pricing software
Calendar Management
Performance Reporting
Case Management through different OTAs
PMS Integration and Technology
Channel Manager on online travel agencies: Upgrade to see actual info, Airbnb, Traveloo, Rentals United, Expedia, Lodgify, Hopper, Marriott
Property Management Software: Guesty-app, Hostfully, Ownerrez
 
Technical Skills:
SaaS B2B and B2C
Dropshipping e-commerce: Shopify, Oberlo, Alibaba, Aliexpress, Amazon
Social Media Management
Appointment Setting
Task Management Integration: Google Calendar, Asana, Slack, Trello, Upgrade to see actual info, Helpscout, Clickup, Email and Live Chat Customer Support, Technical Support
CRM: Zendesk, Zoho, Salesforce, Gmail, Freshdesk, Hubspot, GHL
Process Improvement Skills