Elisa

Customer Service Representative| IT Support Analyst

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Overview

Looking for full-time work (9 hours/day)

at $5.80/hour ($1,148.32/month)

Bachelors degree

Last Active

March 12th, 2025 (today)

Member Since

December 29th, 2021

Profile Description

Dedicated and proactive
Information Technology graduate with hands-on experience
in technical troubleshooting and IT help desk
support, as well as a strong background in customer service. Skilled
in diagnosing, resolving, and escalating
complex hardware and software issues while ensuring
high levels of customer satisfaction. Proficient in publishing video content
and performing quality assurance tasks with meticulous attention to detail. Committed
to delivering prompt and effective
solutions while continuously expanding technical
knowledge and improving service delivery.

Top Skills

Office and Administration » Data Entry

Experience: Less than 6 months

Customer Support » Helpdesk Support

Experience: 2 - 5 years

Provide first- and second-line support for hardware, software, network, and user account issues through phone, email, or chat. Assist with basic technical tasks such as email setup, software installation, and system/application configuration. Proficient in using remote support tools and ticketing systems, such as LogMeIn Rescue, ServiceNow and Genesys.