Multiple Jobs

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

November 21st, 2024 (yesterday)

Member Since

December 24th, 2021

Profile Description

Front Desk Officer - Full-time working student/ Front desk officer, customer service, and cashier.

Service Crew (counter) - Full-time working student/ Customer Service, and Cashier.

Technical Support Agent - Answer incoming phone calls and provide support to callers experiencing technical problems such as Modem issues, TV issues, Internet issues, Email issues, and Landline issues. Listen to descriptions of customer issues and determine how and if they can be fixed. Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems. Check for customer problems and fixes in the solutions database, and add new information to the database when and if new problems and fixes arise. If customer tech problems cannot be handled over the phone, I
schedule a repair crew to fix problems on-site. Keep logs of all calls answered and addressed, including dates and times.

Quality Assurance Analyst - Monitoring call inbound and outbound calls and email responses to assess associate's demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. Assist agents in developing, creating, and implementing call center quality processes and procedures, as well as making recommendations for enhancements to training materials as needed to enhance the overall customer experience.

Virtual Assistant Real Estate Supervisor - Managing and supervising a team of virtual assistants to make sure they are performing their duties appropriately and efficiently. I constantly evaluate their performance, provide them feedback, and handle any difficulties that may arise.  I have to create policies, guidelines, and requirements. I'll be in charge of routinely reviewing their work, providing constructive comments, and making the necessary adjustments. Effective lines of communication are essential for teamwork and problem-solving. I have to make sure that the team and clients can communicate effectively. Any issues, disagreements, or challenges that might arise among the teaUpgrade to see actual infombers or with clients are my responsibility to handle and resolve. Complaints from clients, workload constraints, and productivity-boosting ideas are all included. I am responsible for establishing performance measures and delivering regular reports to assess team performance.

Enrollment Specialist - Handling questions, and issues and providing detailed information on requirements, processes, and policies.Collecting information and qualifying candidates for programs, services, or courses.Ensuring that applications are completed correctly and that the required supporting materials have been provided.Entering, updating, and reviewing data and records.Providing guidance and recommendations to applicants and prospective candidates.Corresponding with applicants and prospective candidates.Processing enrollments and dis-enrollments.Assisting with billing and payment processing.Conducting information sessions.

Remote Customer Representative Services - Need to be knowledgeable about each account's particular products, services, or solutions as well as its particular needs and procedures. I must respond politely and quickly to consumer questions, concerns, and problems. Assisting clients with their questions and offering solutions can include returning phone calls, responding to emails, and participating in live chat chats. I'm in charge of diagnosing and resolving issues for consumers who run into technological difficulties. Giving detailed directions, diagnosing software or hardware issues, or escalating more complicated issues to technical support teams could all be part of this. An essential part of my job is accurately and quickly processing consumer orders. I need to be precise and keep records of all contacts, questions, and resolutions with customers. It would be necessary for me to update customer profiles, produce reports on customer trends or feedback, and offer advice or insights based on the data collected.  

Medical Biller - I ensure that claims are submitted on time and that chronic errors are addressed to avoid claim denials. I am responsible for timely follow-up and collections of medical claims, and the reimbursement of claims from various insurance companies such as Medicare, Medicaid, Aetna, and of course there are more. 
I also manage and resolve denials and outstanding A/R and I call insurance when necessary to determine the reason for the denial and re-process the claim. I also report and identify trends with the AR to leadership. I create and maintain the patient account ledger and insurance verification and post the payment once EOBs and payments are received. I also work on claims submission and charge entries, claim rejections and denials, research and follow up on unpaid claims to insurance companies, review remits and EOBs, I also perform posting charges. That's what I'm really good at. I am knowledgeable in different EMRs such as Office Ally, Dr. Chrono, Kareo, AthenaOne, and Prompt. I also work with different payers such as Medicare, Medicaid, Cigna, UHC, Molina, Aetna, and many other insurances. I am familiar with different payer portals such as Availity, United Healthcare, Navinet, Medicare, and Medicaid. I am a driven motivated and organized person. I can work with minimal supervision.