* Handles all inquiries about credit card to existing card holders through
* Provides accurate transactions to cardholders through
* Process card blocking and replacement for lost, stolen and fraud through
* Make sure that we properly identify caller before giving out information through
* Explained briefly to cardholder why they have charges and fees through
* Evaluate request for reversal of annual fees, and other charges through
* Take dispute reports through
* Coordinate with other unit for follow up and other concerns through
* Help in explaining the billing statement through
* Handles all concerns about creditcard through
* Other duties as assigned through
Experience: 5 - 10 years
I've been a previous customer service from one of the local banks here in the Philippines. And that includes handling credit card accounts and the need to reconcile them depends on what the clients needs.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.