Quality Analyst | Customer Service Representative | Sales

Overview

Looking for full-time work (8 hours/day)

at $5.20/hour ($915.20/month)

Bachelors degree

Last Active

December 22nd, 2024 (9 days ago)

Member Since

December 10th, 2021

Profile Description

Hello! My name is Upgrade to see actual info, and I am a highly motivated Customer Support Specialist, Outbound Sales Agent, dedicated to delivering exceptional service, driven by strong communication, leadership, and time management skills.

Why Will Working with Me Be Worth It?

• I bring 8+ years of extensive expertise in customer service, quality assurance, and outbound sales, consistently delivering results across multiple industries, including fintech, e-commerce, telecommunications, and financial services.

• I excel in various channels, including inbound/outbound calls, email, chat, and non-voice support (SMS, tickets), which allows me to effectively address customer needs across multiple communication formats.

• From handling complex inquiries to generating sales through upselling and cross-selling, I consistently meet or exceed targets, contributing positively to team and company goals.

• I quickly adapt to new tools and systems, with experience in CRM and productivity platforms (Konnektive CRM, Intercom, Shopify, Decision Logic, and more), making me highly versatile and effective in any role.

• Known for clear communication, empathy, and swift conflict resolution, I enhance customer satisfaction and loyalty with each interaction.

Am I Worth Taking the Risk?

• My career spans quality analysis, customer support, and sales, demonstrating my adaptability and versatility in dynamic environments.

• Through my Lean Six Sigma training and experience, I am committed to driving efficiency and accuracy, reducing risk, and increasing operational value.

• Whether working solo or within a team, I thrive and contribute effectively, a skill honed from remote roles at companies like HelpGrid and Cxstomer LLC.

• I invest in my development, earning certifications and honing my skills to stay current and relevant in customer support and sales methodologies.

Education:
Bachelor of Science in Business Administration (BSBA), Major in Marketing Management
• This educational background provided a solid foundation in business principles, with a focus on marketing strategies, consumer behavior, and process efficiency.

Certificates:
Lean Six Sigma White Belt Certificate
• Demonstrating my commitment to continuous improvement, quality control, and operational efficiency.

Tools:
Communication & Collaboration: Ring Central, Zoom, Skype, Slack
Customer Support & CRM Tools: Intercom, Upgrade to see actual info, Guru, Konnektive CRM, ClickCRM
Sales & E-commerce Platforms: Shopify, Buygoods
Dialers & Telephony: VUpgrade to see actual info, X-Lite
Content Creation & Social Media: Canva, Capcut, Facebook, Instagram, TikTok
Productivity & Project Management: MS Office, Google Suite, Libre Office, Jira
Data & Analytics: Infinity, Decision Logic, Upgrade to see actual info, Retool

Strenghts and Skills:
• Customer Support and Service Excellence
• Outbound Sales and Lead Generation
• Problem-Solving and Conflict Resolution
• Email and Chat Support Proficiency
• Communication Skills
• Sales and Negotiation
• Team Collaboration
• Multitasking and Time Management Skills
• Adaptability

Thank you for taking the time to review my profile. Please don't hesitate to contact me, if you need any additional information. 

Your Success, My Priority, 
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