Quality Analyst | Customer Service Representative | Sales

Overview

Looking for full-time work (8 hours/day)

at $5.20/hour ($915.20/month)

Bachelors degree

Last Active

November 2nd, 2024 (8 days ago)

Member Since

December 10th, 2021

Profile Description

Hi, I'm ????????????????????????!
I am a highly motivated Call Center Quality Analyst, Customer Support Specialist, Outbound Sales Agent, and Customer Service Representative with over 8 years of experience in delivering exceptional customer service and driving sales results. My expertise lies in communication, problem-solving, and quickly mastering various tools and services. With a Lean Six Sigma White Belt Certificate, I am committed to improving processes and driving efficiency across all operations. I have a proven track record in sales, customer support, and CRM management, thriving independently and in team settings.
With 6 years as a customer service representative, I was promoted to quality analyst for retail and financial services, honing my phone skills, English proficiency, multitasking abilities, and email communication. I managed inbound and outbound calls for loan inquiries and applications while providing email support for order processing, shipment monitoring, and refunds.
In my role as a customer support representative for a fintech account, I offered personalized email and chat support for account inquiries, modifications, and credit limit concerns, including assisting customers in replacing lost or stolen debit cards.
As an outbound sales agent in another company, I developed lead generation and cold-calling skills. I conducted calls to promote, upsell, and cross-sell products based on customer needs and prior purchases. I effectively handled cart abandonment and non-voice inquiries (SMS, email, tickets), crafted persuasive sales pitches, managed objections, and negotiated to close deals. Utilizing CRM tools for lead management and follow-up, I consistently met or exceeded sales targets while maintaining positive client relationships.
????????????????'???? ???????????? ???? ???????????? ???????????????? ????????????:- Deliver exceptional customer support tailored to your business needs.- Enhance customer satisfaction through effective communication and problem-solving.- Drive sales through strategic upselling and cross-selling techniques.- Optimize processes to improve efficiency and customer engagement.- Leverage CRM tools to streamline operations and enhance lead management.
???????????????????? ???????? ????????????????????????????????????:- Customer Support and Service Excellence- Outbound Sales and Lead Generation- CRM Management and Reporting- Problem-Solving and Conflict Resolution- Email and Chat Support Proficiency- Multitasking and Time Management Skills