Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

March 17th, 2025 (yesterday)

Member Since

December 9th, 2021

Profile Description

I have had experiences for the past years as a Customer Service Representative which I believe will play a huge contribution to your organization.

Customer Service Associate | Conduent Business Services Philippines
August 2018 - August 2019

• Answering two simultaneous chats at the same time.
• Providing a refund to the customer’s account if the complaint is valid.
• Walking the client through the steps on how to access their online account and
extending help to any associated website issues.
• Researching and resolving customer complaints using available resources.
• Identifying fraud patterns and escalating this to the supervisors after the review.

Customer Service Representative | Exl Services Philippines
September 2019 - March 2021

Processing loan and cash withdrawal requests or any money-out options that are
permitted by the clients’ insurance policies.
• Answering calls and responding to clients' complaints and providing proper resolutions
and options available.
• Accessing clients’ accounts and providing them with detailed info about their policies.
• Following communication processes, guidelines, and procedures.
• Managing a high volume of incoming calls.

Customer Service Representative | Microsourcing Philippines
October 2021 - February 2023

-Responds to customers' queries in a timely and accurate manner through email/Zendesk.
-Inform customers about new features and updates on products
-Acknowledging and resolving customer complaints.
-Knowing our products wholeheartedly so that I can answer questions.