Mariella

Customer Service Representative

80 ID PROOF
Verified
With Timeproof
contact
mark as hired

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

March 17th, 2025 (yesterday)

Member Since

December 9th, 2021

Profile Description

I have had experiences for the past years as a Customer Service Representative which I believe will play a huge contribution to your organization.

Customer Service Associate | Conduent Business Services Philippines
August 2018 - August 2019

• Answering two simultaneous chats at the same time.
• Providing a refund to the customer’s account if the complaint is valid.
• Walking the client through the steps on how to access their online account and
extending help to any associated website issues.
• Researching and resolving customer complaints using available resources.
• Identifying fraud patterns and escalating this to the supervisors after the review.

Customer Service Representative | Exl Services Philippines
September 2019 - March 2021

Processing loan and cash withdrawal requests or any money-out options that are
permitted by the clients’ insurance policies.
• Answering calls and responding to clients' complaints and providing proper resolutions
and options available.
• Accessing clients’ accounts and providing them with detailed info about their policies.
• Following communication processes, guidelines, and procedures.
• Managing a high volume of incoming calls.

Customer Service Representative | Microsourcing Philippines
October 2021 - February 2023

-Responds to customers' queries in a timely and accurate manner through email/Zendesk.
-Inform customers about new features and updates on products
-Acknowledging and resolving customer complaints.
-Knowing our products wholeheartedly so that I can answer questions.

Basic Information

Age
28
Gender
Female
Website
Sign Up with Pro Account to View
Address
Imus, Cavite
Tests Taken
IQ
Score:  125
DISC
Dominance: 40%
Influence: 7%
Steadiness: 32%
Compliance: 21%
English
C2(Advanced/Mastery)
Government ID
Sign Up with Pro Account to View

“My virtual assistant literally changed my life.”

Cody Russell

SEE MORE REAL RESULTS

“We'll definitely continue to hire people using Onlinejobs because it has taken our agency to the next level”

- Marc Diez

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »