With nearly three years of experience in the BPO industry, I've honed my customer service and technical support representative skills. From troubleshooting technical issues to providing exceptional customer care, I've developed a deep understanding of client needs and effective communication techniques. My tenure in outsourcing companies equipped me to adapt swiftly to dynamic environments, handle high-pressure situations with composure, and deliver solutions efficiently.
Transitioning into digital marketing, I spent a year as a virtual assistant, supporting businesses in their online presence endeavors. From managing social media accounts to crafting engaging content, I've demonstrated proficiency in various digital marketing strategies. Leveraging my BPO background, I seamlessly integrated customer-centric approaches into digital marketing efforts, ensuring a personalized and impactful online presence for clients.
Additionally, my six-month stint as a part-time virtual assistant and almost two years as a booking coordinator further enriched my skill set. As a versatile professional, I've cultivated strong organizational abilities, attention to detail, and time management skills, enabling me to effectively multitask and prioritize tasks. My diverse experiences have molded me into a reliable and adaptable tea
SERVICES:
Customer Service Representative
Technical Support
Digital Marketing Virtual Assistant
General Virtual Assistant
Booking Coordinator
TOOLS:
RingCentral
Hubstaff
Canva
Squarespace
Wix
Wordpress
Clickfunnels
Mailchimp
ActiveCampaign
Hubspot
Shopify
IONOS
Gorgias
Asana
Slack
GoHighLevel
Zoho Mail
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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