SDR and Lead Researcher, Builder.ai April 2022-January 2023
> Lead researching, qualifying and contact building via Zoominfo,
> Ensure that all AE's are scheduled accordingly to meetings and provide insights about the company and the lead.
> Articulate the company's value proposition to decision makers across multiple industries (B2B) to assess buying interest.
> Develop superior customer service relationships with prospects by following-up and answering their queries.
> Set up appointments and qualify leads via call,
SDR and Lead Research Team, CIENCE TECHNOLOGIES Jan 2021-Dec 2021
> Motivate teammates and help develop their skills.
> Regular communication with the team; establish and support a friendly atmosphere in the team.
> Ensure company goals and daily/weekly/monthly objectives are met by each CSD Callers and quality standards are achieved.
> Monitor and regulate CSD Caller's attendance, continuously enforce work ethics and compliance with company rules.
> Report directly to TM with any issue, feedback, or suggestion. Immediate action/coaching for concerns and issues raised by PMs, TMs and/or clients.
> Actively seek to resolve any internal concerns/challenges while adhering to the company policy, standards of behavior and customer needs ? Initiate the use of tools for SDRs by default.
SDR and Lead Researcher, CIENCE TECHNOLOGIES Apr 2019-Jan 2021
> Appointment setting, qualifying contacts via calls,
> Lead researching, qualifying and creating contact lists via different tools (Sales Nav, Rocketreach,
> Articulate the company's value proposition to decision makers across multiple industries (B2B) to assess buying interest.
> Making calls to build and manage the lead development pipeline.
> Develop a superior customer service relationship with prospects.
> Provide a weekly activity report to management.
HR Advisor, Shell
Apr 2018-Oct 2018
> Execution of various local HR Processes, in line with existing policies and procedures, ensuring high quality data management in SAP as well as documentation, including on going support to the employees.
> Using salesforce to log queries and updates, create tickets and ensure closure of tickets
> Case management, keeping customers updated on the status of open casesMeeting established KPI's and SLA's.
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 10+ years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 6 months - 1 year
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 2 - 5 years
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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