Melvin
Expertise in VoIP, Troubleshooting, Unified Communications,
Verified
Overview
Looking for part-time work (5 hours/day)
at $6.00/hour ($660.00/month)
Bachelors degree
Last Active
March 23rd, 2025 (10 days ago)
Member Since
November 30th, 2021
Profile Description
I am a highly skilled and versatile professional with extensive experience in technical support, specializing in VoIP, SBC configuration, and unified communications as a RingCentral Tier 2 Support Engineer. Known for my exceptional troubleshooting abilities, I also bring strong expertise in customer service, team management, and serving as a subject matter expert. Beyond technical skills, I am adept in creative fields like photo editing and social media management, offering a unique blend of technical and creative capabilities. I am committed to delivering top-tier results, fostering collaboration, and consistently exceeding expectations.
Top Skills
Customer Support » Technical Support
Experience: 5 - 10 years
I have 5 years of extensive experience in technical support, providing top-notch assistance in troubleshooting, resolving complex issues, and ensuring seamless customer experiences. My expertise spans VoIP systems, and unified communications, with a strong focus on delivering efficient solutions and fostering customer satisfaction. Over the years, I've honed my skills in handling diverse technical challenges while maintaining a customer-first approach.
Customer Support » Customer Service
Experience: 5 - 10 years
Working at RingCentral have helped me developed a strong foundation in customer service by effectively addressing and resolving complex technical issues for clients. My role requires excellent communication, problem-solving skills, and a customer-centric approach to ensure client satisfaction. I consistently prioritize building rapport, understanding customer needs, and providing tailored solutions to enhance their experience with RingCentral's products and services.
Other Skills
Basic Information
- Age
- 31
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Liliw, Laguna
- Tests Taken
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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