A seasoned BPO professional with over six years of experience in customer service across leading companies. I began my career at Convergys, managing AT&T inquiries for two years, focusing on billing and support. I then expanded my expertise at Afni, working with cable, internet, and home security services for another two years. After eight months at Conduent assisting Verizon customers, I joined Accenture for 18 months, providing support for Virgin Mobile in the UK. Additionally, I spent four years as an insurance agent with Sunlife, delivering tailored solutions. Most recently, I worked with Staff Outsourcing Solutions, supporting MAPerformance in e-commerce. I possess strong skills in customer service, problem resolution, and sales.
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