Krish

Customer Service| Admin| VA | Airbnb | Shopify

85 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

February 9th, 2025 (yesterday)

Member Since

November 19th, 2021

Profile Description

-4 years with AIRBNB handling the Resolutions Team and 1 year as part of the Airbnb Quality Assurance Team
-6 years with Telstra (Australian Telco) handling CS Team and 1 year as part of the Quality Team
-2.5 years experience as a VA/Admin Support/Shopify Specialist/Operations Manager
-over 10 years of Customer Service/Support experience (combined experiences in US Telco, AU Telco, AU Internet Service Provider, and AIRBNB)
-Customer Service combined with Billing, Retention, Sales (cross-selling and up-selling), Marketing, and Tech Support

Tasks handled:
*extensive coaching
*performance management
*admin task management
*escalations and supervisory calls
*develop SOPs
*approving payroll using Kronos and Jeonsoft
*invoicing and fulfillment management (shopify)*track orders and provide real-time updates*supplier coordination*process PO and order ACKs (shopify)*send invoices and process payments (shopify)*website maintenance - review products/prices (shopify)*administrative support - organize drive and GP sheets*oversee team productivity and activities*doing call evaluations or ticket evaluations
*handle immersion or embedding teams

Top Skills

Marketing » Content Creation » Proofreading

Office and Administration » Translation

Customer Support » Phone Support » English Speaking

Other Skills

Customer Support

Office and Administration » Transcription

Office and Administration » Data Entry

Office and Administration » Travel Planning

E-Commerce » Inventory Management » Quality Control

Human Resources

Customer Support » Email Support

Customer Support » Technical Support

Customer Support » Phone Support

Office and Administration » Microsoft Excel

Office and Administration » Email Management

Office and Administration » Personal Assistant

Basic Information

Age
42
Gender
Female
Website
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Address
Cebu City, Cebu
Tests Taken
IQ
Score:  105
DISC
Dominance: 32%
Influence: 7%
Steadiness: 23%
Compliance: 39%
English
C2(Advanced/Mastery)
Government ID
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