IT | Administrative Assistant | Data Analyst

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

December 17th, 2024 (yesterday)

Member Since

November 18th, 2021

Profile Description

Are you feeling overwhelmed by a mountain of administrative tasks, wishing you had someone reliable to handle them so you can focus on growing your business?Do you long for an extra set of hands to help streamline your daily operations? 

Look no further—you need a Upgrade to see actual info that SPARKS to handle those tasks for you!

Let me assist you. I’m proficient in using computers and basic troubleshooting, and I can quickly adapt to any software to ensure accuracy. Software is designed to help people accomplish their tasks, so mastering it isn’t difficult once I get familiar with it. Learning comes naturally to me, and I can make significant progress in a short amount of time. 

My strong analytical and problem-solving skills, combined with my ability to multitask when needed, make me an ideal candidate to support your business needs.

Here are the services I can offer to your business:

Customer Service Excellence:         
                             - Adept at managing both inbound and outbound customer interactions via email and phone.
                             - Skilled in navigating complex and challenging situations to ensure customer satisfaction.

Reporting and Analysis:          
                             - Expert in Microsoft Excel and Google Spreadsheets, creating and optimizing templates, and performing in-depth reporting.          
                             - Proven ability to turn data into actionable insights through clear and reliable reporting.

Training and Development:          
                             - Experienced in onboarding and training new hires with well-prepared guides and progress trackers.          
                             - Provides actionable feedback to drive continuous improvement and professional growth.

Personal Assistance:          
                             - Proficient in data entry, reporting, and scheduling, ensuring accurate and timely completion of tasks.          
                             - Delivers reliable client support and maintains effective communication to keep clients informed and satisfied.

Technical Proficiencies:          
                             - Advanced user of tools such as Everflow, Ecxcontrol, CRM systems (Upgrade to see actual info), Google Workspace, Microsoft Office Suite, Asana, Slack, and various social media platforms.          

Professional Experience:

Administrative Assistant:
                             - Manage financial analysis, sales monitoring, and subscription management.
                             - Handles Project Management, monitors the progress of each projects and ensures completeness on or before due.
                             - Oversee sales, chargebacks, and cancellations of orders
                             - Analyzing sales trends through generating data from the systems and preparing reports.

Client Services:
                             - Customer interaction and troubleshooting for issues on their devices.
                             - Provide exceptional support for the customers and addresses all the repairs necessary for their devices and schedule the turn-around-time for repair.                             - Collect and secure information in Apple server, ie., customer information, model number, device issue and customer signature.                             - Inspect devices for physical condition and voidable damages. I also label devices and arrange via device type.                             - Responsible for sending emails, inbound and outbound calls on customers to update them on their device’s status or for any urgent changes to proceed on the repair and also device releasing.

Personal Attributes:
                             - Highly productive, innovative, and goal-oriented.
                             - Detail-focused and well-organized, with a strong commitment to achieving excellence.
                             - Adaptable and eager to embrace new challenges and learning opportunities.

Typing Speed: 45 WPM with 99?curacy.

If you are seeking a dedicated and versatile professional who excels in customer service, reporting, and operational management, look no further. I am ready to contribute my expertise to your team and drive success.

Let’s connect to explore how my skills can benefit your organization.