Experienced Customer Service Representative & Fraud Analyst

Overview

Looking for full-time work (8 hours/day)

at $6.82/hour ($1,200.00/month)

High school diploma

Last Active

September 26th, 2024 (yesterday)

Member Since

November 16th, 2021

Profile Description

More than three years of customer services experience in retail to telecommunications, financial services, and moderation of chats brings me the ability to combine knowledge of customer retention with fraud analysis and real-time workforce management. I am particularly good at handling complex accounts and ensuring that customers are satisfied while going about guarding business integrity.
Significant years of experience in being a Fraud Analyst for Citibank have been applied to my practice by handling Tier 4 cases of money laundering, money mule activities, and fraud syndicates. I have been a performer who has received recognition not only for the work done but also as one of the primary contributors in detecting, preventing, and addressing fraud activities in financial accounts.
In addition, I have worked as a Customer Retention Specialist for Virgin Media UK wherein I successfully retained customers by providing quality services and more importantly, ensuring that all of their concerns are promptly attended to. Through my experience, I have handled customer support in telecommunications as well as SaaS solutions over the telephone, over the chat, and by way of e-mail.
I learned to support clients for the Amazon and eBay platforms in order processing, order refund, order replacement needs, and other services assistance. I also have experience in chat moderation, including successfully managing and monitoring online interactions to ensure that they align with the guidelines of the platform, thus ensuring a good user experience.
My previous experience includes workforce management in real-time. My role involves optimizing the efforts put into staffing and resources which are utilized to ensure dynamic environments. This is surrounded by a strategic mindset approach with a problem-solving edge. This overall experience puts me in comfort zones with fast-paced multi-tasking roles with high standards of customer care.