Virtual Assistant/Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

High school diploma

Last Active

December 23rd, 2024 (today)

Member Since

November 15th, 2021

Profile Description

I am a dedicated customer service representative and virtual assistant committed to 
My Services: 
Customer Service
 - Respond promptly to customer inquiries via phone, email, live chat, and social media
- Provide friendly, empathetic, and professional support to resolve customer issues
- Offer product information and recommendations to help customers make informed decisions
- Process orders, manage returns and refunds, and update customer records
- Escalate complex issues to supervisors or subject matter experts when needed
Administrative Support
- Manage calendars, schedule appointments and meetings
- Organize files, maintain databases, and perform data entry
- Conduct online research and gather information for projects
- Proofread documents and provide editing assistance
- Assist with travel arrangements and itinerary planning
 Social Media
- Create and schedule social media posts across various platforms
- Monitor social media channels and respond to customer comments and messages
- Analyze social media metrics and provide performance reports
Communication and Collaboration
- Communicate clearly and effectively in written and verbal forms
- Work collaboratively with teaUpgrade to see actual infombers to achieve shared goals
- Provide regular updates and progress reports to clients
- Maintain professionalism and adhere to company policies and procedures